What are the responsibilities and job description for the Client Service Representative position at Pet Care Clinic-Puyallup WA?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will manage customer inquiries, resolve issues, and foster strong relationships to enhance customer satisfaction. The ideal candidate will possess a blend of communication skills and analytical abilities, with experience in account management and customer relationship management.
Duties
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with account management tasks and ensure their needs are met.
- Collaborate with sales and marketing teams to promote new services and solutions.
- Maintain detailed records of customer interactions in Salesforce or other CRM systems.
- Resolve customer complaints efficiently while ensuring a positive experience.
Skills
- Strong background in customer service with a focus on account management.
- Proficient in customer relationship management tools such as Salesforce.
- Excellent communication skills, both verbal and written.
- Ability to analyze data and feedback to drive improvements in service delivery.
- Experience in sales or marketing is a plus.
- Basic knowledge of computer's, word, excel, etc.
- Strong problem-solving skills with a proactive approach to addressing customer needs.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- No nights
- Weekends as needed
Experience:
- Customer service: 2 years (Preferred)
Ability to Commute:
- Puyallup, WA 98373 (Preferred)
Work Location: In person
Salary : $19 - $21