What are the responsibilities and job description for the Kennel Operations Manager / Resort Manager position at Pet Care Plus, Ltd.?
Company Overview
Pet Care Plus, Ltd. is a leading provider of pet services in Chicago, established in 1998. Our success is built on exceptional service and a dedicated team that shares a passion for animal care. We prioritize creating a fun and relaxed work environment while delivering the highest quality of service to our clients.
Summary
Are you a dynamic leader who thrives in a fast-paced environment, loves solving problems on the fly, and knows how to inspire a team? If so, we want YOU on our team!
We are a leading pet care company in the Midwest , known for our exceptional services and a strong, positive workplace culture . Our team is hardworking, dependable, and supportive – we take pride in our work and thrive in an environment free from negativity, gossip, and drama ️. We hold each other accountable, call-offs are minimal, and we all share a deep respect for each other’s reliability.
At Pet Care Plus, we believe in giving back to the community that supports us. As a team, we actively volunteer in various ways, from rescue work and fostering dogs , to cooking meals for those in need, assisting at food pantries, and helping non-profits with fundraising. We love being involved in our community and step up whenever and wherever we can!
If you're looking for a collaborative, upbeat, and high-energy workplace where you can grow and make an impact, you may be the perfect fit!
What You’ll Be Doing
Operational Leadership
- Keeping operations smooth – Oversee daily functions to ensure excellence in all areas.
- Managing logistics – Payroll, scheduling, inventory, and all behind-the-scenes essentials.
- On-call support – Participate in the rotating on-call management schedule.
Team Leadership & Development
- Leading & inspiring – Manage, train, and develop a top-tier team.
- Hiring & onboarding – Prioritizing a full-time Customer Service Representative.
- Holding high standards – Conduct performance reviews and career development plans.
Client & Community Engagement
- Ensuring an amazing client experience – Happy customers = a thriving business.
- Handling client concerns – Solve problems quickly and ensure positive outcomes.
- Representing our company – Attend industry and community events.
- Supporting our volunteer efforts – Engage in giving back through community initiatives.
Financial & Business Management
- Hitting business goals – Monitor performance, manage budgets, and drive success.
- Overseeing inventory & retail – Optimize profitability and track financial performance.
- Managing client accounts – Keep track of unpaid balances and financial records.
Facility Oversight
- Maintaining a clean & safe facility – Ensure top-tier sanitation & safety standards.
- Handling maintenance issues – Address repairs and facility improvements as needed.
Additional Responsibilities
- Optimizing policies & processes – Continuously improve operations.
- Engaging in online reputation management – Monitor and respond to reviews.
- Stepping in as needed – Ready to roll up your sleeves when the team needs support.
What We’re Looking For
- Leadership Experience – 3 years in a senior role (hospitality or pet care preferred).
- People Management – Proven ability to lead teams of 20-30 employees.
- Dependability & Accountability – We have high standards, and our team thrives on it.
- Business Savvy – Experience with financial management, payroll, scheduling, and reporting.
- Tech Skills – Proficiency in Gingr software preferred , Microsoft Office, and operational tools.
- Problem-Solver – Quick thinking and decisive, with a proactive approach.
- Passion for Pets – Comfortable working with all breeds, sizes, and temperaments.
- Cool Under Pressure – Stay calm, think fast, and make smart decisions.
- Hands-On Mentality – No task is beneath you; you’re ready to jump in wherever needed.
- Valid Driver’s License & willingness to drive our company van (we’ll train you!).
- On-call availability & rotating holiday coverage (not required to work every holiday).
- Looking for a long-term role in a thriving company!
Perks & Benefits (Full-Time Employees)
- Health, vision, and dental insurance
- 401K with company match
- Long-term disability & life insurance
- ️ Paid vacation time
- Employee discounts on services & retail
- A fun, supportive, and high-energy work environment
Ready to Join Us? Apply Today!
If you’re looking for a long-term leadership role in a positive, hardworking, and drama-free environment, apply now!
Hiring Process Notice: At Pet Care Plus, we use the Predictive Index (PI) Software as part of our hiring process to ensure the best fit for our team. To apply, please provide us with:
A cover letter explaining why you believe you’re a great fit for this role.
A current resume, including start and end months & dates for each job.
Your best email address so we can send you the PI Assessment.
We look forward to hearing from you!
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $22 - $25
