What are the responsibilities and job description for the Secretary/Customer Service Representative position at Pet Express Animal Hospital?
We are seeking for a full time/part-time Secretary/CSR to join our team. The ideal candidate will provide exceptional care and support to our patients, strong interpersonal skills, personality seamless and efficient experience for clients. As a Veterinary Receptionist, you will be the first point of contact for pet owners, providing a warm and welcoming environment that sets the tone for their visit. If you have a passion for animal care, a strong understanding of veterinary terminology, and a commitment to delivering top-notch customer service, we encourage you to apply.
Duties:
- Greet and welcome clients, answering phone calls, and responding to inquiries in a friendly and professional manner.
- Handle medical collections, ensuring accurate and timely processing of accounts.
- Answer the phone in a professional manner to schedule appointments, and direct to the appropriate department if they have medical questions.
- Greets and check clients in reception.
- Ensures client are not waiting long, make sure to notify clinical staff that the client has been checked in, if there are any delays or emergency notified the client.
- Able to check clients out in a timely manner, able to maintain organization in order to keep workflow moving and attend to client needs.
- Collaborate with veterinarians and other support staff to ensure a smooth and efficient workflow.
- Provide exceptional customer service, answering questions and addressing concerns in a timely and professional manner.
- Understands all vaccinations, core vs elective and vaccine protocols, thereby being able to explain well to clients their pets needs/ requirements
- Basic client education–explaining the importance of preventative care, vaccines and surgical necessities, able to appropriately give estimates over the phone for routine procedures
- Calls clients to remind them of upcoming appointments, calls to inform them of any preventatives or procedures necessary to their pet’s health; rescheduling appointments.
- Ensures follow-up has been scheduled
- Keeps appointment flow running smoothly, ensures teamwork and considerate communication
Requirements:
- High school diploma or equivalent.
- Experience in veterinary medicine or animal care.
- Knowledge of animal husbandry practices.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Passion for animal care and a commitment to delivering exceptional patient care.
- Ability to work effectively in a team environment.
By joining our team, you will have the opportunity to grow; work with a dedicated and compassionate team, while also gaining valuable experience in the veterinary industry. If you are a motivated and animal-loving individual, we encourage you to apply for this rewarding role.
Benefits Packages will included:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Uniform allowance
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Rotating weekends
- job Types: Full-time, Part-time
Pay: base on experience
Expected hours: 40 per week
Experience:
- Veterinary experience: 2 years (Required)
- Customer service: 2 years (Required)
- Promote sales, promotions and coupons.
Shift availability:
Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Davie, FL 33328 (Required)
Ability to Relocate:
- Davie, FL 33328: Relocate before starting work (Required)
Work Location: In person
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotating weekends
Experience:
- customer services: 2 years (Required)
Ability to Commute:
- Davie, FL 33328 (Required)
Ability to Relocate:
- Davie, FL 33328: Relocate before starting work (Required)
Work Location: In person
Salary : $15