What are the responsibilities and job description for the Retail Ambassador position at PET PROS LLC DBA EARTHWISE PET?
Description
Retail Ambassador: Plays a key role in both customer engagement and brand representation within retail spaces.Bring your passion for pets to your career! Pet Pros is growing! We are looking for people passionate about pets & their well-being.
Summary: As A Pet Pros Retail Ambassador, you’ll educate pet parents to provide nourishment for furry family members. Your role will include maintaining the sales floor and displays and selling product in support of regional standards. You will ensure a positive experience by providing outstanding customer service, displaying a passion for animals, and offering expertise for an all-natural pet lifestyle.
Key Accountabilities:
- Provide an exceptional customer service experience by greeting, listening to and assisting customers while exceeding their needs, as well as demonstrating an excellent knowledge of our products
- Provide personalized product recommendations based on customer needs.
- Ensure each customer is educated on the whole experience and product lines that Pet Pros offers
- Guide customers to the right products to fit the needs of their pet
- Ensure the achievement of individual and store goals by contributing to the enhancement and development of the business
- Stay updated on competitor products and promotions to provide suggestions for improvement
- Ensure appropriate levels of product on sales floor by replenishing product daily
- Social Media and Digital Promotion
Culture
In order to maintain a positive customer and associate experience, your work habits should always meet and strive to exceed Pet Pros standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in Pet Pros procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
Requirements
- At least 1 year of experience in a retail role, being a passionate pet owner is a plus
- Working knowledge of retail POS systems
- Must be comfortable handling cash
- Maintaining store cleanliness at all times
- Ability to stand on one’s feet for 8 hours or longer
- Must be able to lift up to 50lbs consistently throughout the work day
- Proven ability to drive and exceed individual and store results
- Outgoing, energetic and friendly personality
- High flexibility and ability to adapt to different customers and their needs
- Team-player mentality
- Strong communication skills
- Ability to work in a fast moving and dynamic environment
