What are the responsibilities and job description for the Retail Ambassador position at Pet Pros?
Apply Job Type Full-time Description
A Retail Ambassador plays a key role in both customer engagement and brand representation within retail spaces. Here are some typical job duties for a Retail Ambassador :
1. Customer Engagement
Greet and assist customers, ensuring a welcoming atmosphere.
Answer questions about products, services, and promotions.
Provide personalized product recommendations based on customer needs.
2. Brand Representation
Act as a knowledgeable representative of the brand, embodying its values and messaging.
Ensure product displays and signage are appealing and aligned with brand standards.
Share brand stories and values with customers to deepen their connection with the brand.
3. Sales and Inventory Support
Assist with sales transactions and promote upsells or add-ons.
Support restocking and inventory management, including organizing and displaying products.
Monitor product inventory levels and communicate with team members about restocking needs.
4. Community Engagement and Outreach
Represent the brand at local events, pop-ups, or community gatherings.
Build relationships with local businesses and community members to increase brand awareness.
Organize or participate in community events that align with the brand’s mission or social responsibility goals.
5. Market Feedback
Gather customer feedback on products and share insights with management.
Stay updated on competitor products and promotions to provide suggestions for improvement.
6. Social Media and Digital Promotion
Contribute to social media content creation, capturing in-store experiences and events.
Encourage customers to engage with the brand on social platforms.
These duties help a Retail Ambassador create meaningful customer experiences while supporting the brand’s presence in the community and beyond.
Requirements
At least 1 year of experience in a retail role, being a passionate pet owner is a plus
Working knowledge of retail POS systems
Must be comfortable handling cash
Maintaining store cleanliness at all times
Ability to stand on one’s feet for 8 hours or longer
Must be able to lift up to 50lbs consistently throughout the work day
Proven ability to drive and exceed individual and store results
Outgoing, energetic and friendly personality
High flexibility and ability to adapt to different customers and their needs
Team-player mentality
Strong communication skills
Ability to work in a fast moving and dynamic environment
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