Warranty Administrator

Pete's RV Center is currently seeking a talented and self-motivated Warranty Administrator to help expand our South Burlington service team. Attention to detail and good communication is a must!

Description:

The Warranty Administrator position is responsible for the submission and collection of warranty claims within the guidelines of the dealership and/or manufacturer. This position liaises with the service technicians, internal service advisors and our manufacturers.

Responsibilities:

• Communicating with manufacturers regarding warranty approvals, payment and shortages
• Handle the return shipment of defective parts back to the manufacturer
• Handle all warranty requests in compliance with both company standards and legal requirements
• Review repair orders written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
• Determine and enter the applicable labor operation codes, failure codes, parts stamps and/or other administrative data required and enter them on the repair orders
• Interpret and translate technician’s comments into damage codes/operation codes
• Ensure all correct parts have been charged and if necessary re-priced
• Locate damage codes for Warranty repairs
• Flag the appropriate technicians for the hours earned on the operations they performed according to manufacturer policies and procedures
• Transmit claims and post payments from the manufacturers
• Accurately coding warranty claims and entering into the dealerships automated system
• Processing warranty paperwork to ensure documentation and verifying criteria required by factory or distributor
• Reviewing warranty claims and correcting any errors
• Administering warranty parts identification and disposal
• Booking/coding warranty & internal repair orders
• Keeping abreast of all factory recalls and announcements
• Reconciling all warranty receivables and working with the accounting department to obtain payments
• Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims.
• Assist the Service Department, as needed
• Perform other specific administrative functions as directed by management
• Maintaining all service and customer records as required by the warrantor.

Requirements:

• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Pleasant/friendly demeanor and an outgoing personality.
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
• Above average computer and internet skills.
• Willingness to learn.
• A desire to work in a commission, performance based environment.
• Ability to multi-task and follow tasks as assigned.
• Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!

About Our Company:

Pete’s RV Center is a family owned business that has been keeping New England, Northern New York, Mid-West, and Southern families enjoying the great outdoors since 1952. As the #1 RV dealership in New England, we take great pride in all nine locations. The Pete's RV dealer group consists of dealerships in the great states of Vermont, Connecticut, Massachusetts, Pennsylvania, Indiana, South Carolina and Virginia. We are a growing company that values its employees and their contributions in making us successful in today's ultra-competitive marketplace.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $65,000 - $70,000