What are the responsibilities and job description for the SERVICE ADVISOR SUPPORT STAFF-CLERICAL position at Peter Boulware Toyota?
Assist service advisor in creating extended warranty claims, cashing out invoices, and processing claims.
What We Offer
What We Offer
- Opportunity for internal promotion and career growth with company
- Competitive pay plan
- Paid Holidays/Paid Time Off
- 401(k) retirement plan options
- Full benefits including voluntary short and long term disability, dental, health, vision
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- One year professional Customer Service Experience.
- Proficiency with computers, mobile applications and technology.
- Ability to communicate complex technical concepts to customers.
- Previous experience as an automotive Service Advisor and a working knowledge of automobiles.
- Prior automobile sales experience
- Prior automobile technician experience
- A certification through the National Institute for Automotive Service Excellence
- Retail experience.
- Experience with any Toyota facility will be a plus
- Toyota certifications will be a plus
