What are the responsibilities and job description for the Front Desk Agent position at Petersen Hotels / The Hotels at Grand Prairie?
Petersen Hotels / The Hotels at Grand Prairie is seeking friendly, customer service-driven individuals for our Front Desk Agent positions. Full-Time and Part-Time shifts available. Previous experience is a bonus, but not required. We offer flexible schedules based on job, school or childcare needs. On-site training available. This posting is for any and all shifts, that can be discussed at interview.
RESPONSIBILITIES:
- Check in customers using computer programs and equipment and provide guests with directions to their room
- Inform customers of all on-site amenities and any relevant information that is needed to use them
- Handle and resolve guest complaints
- Invoice and bill guests for their stay and services used
- Communicate with guests to better understand their individual needs to provide them with the best service possible
BENEFITS
Petersen Hotels Benefits:
Competitive compensation based on experience
Holiday Pay
Optional medical, dental, vision, and life insurance for part and full-time positions
Paid Time Off
Discounted Rates
401K Retirement Plan
Opportunities for Advancement
On-site Training Programs
Flexible Schedules
Career Stability
Do you have basic knowledge of computers? Do you have strong verbal and nonverbal communication skills? Are you an active listener to understand the individual needs of each customer? APPLY via Indeed, or at www.petersenhotels.com/careers or visit our hotel's Front Desk and request an application.
Petersen Hotels locations:
- Holiday Inn & Suites at the Hotels at Grand Prairie Peoria, 7601 N. Orange Prairie Rd, Peoria, IL 61615
- Hampton Inn & Suites by Hilton at the Hotels at Grand Prairie Peoria, 7806 N. Route 91, Peoria, IL 61615
- Wingate by Wyndham at the Hotels at Grand Prairie Peoria, 7708 N Route 91, Peoria, IL 61615
- Country Inn & Suites by Radisson at the Hotels at Grand Prairie Peoria, 5309 W.Landens Way, Peoria, IL 61615
- Candlewood Suites at the Hotels at Grand Prairie Peoria, 5300 W. Landens Way, Peoria, IL 61615
- Holiday Inn Express & Suites Morton, 140 E. Ashland St, Morton, IL 61550
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person