What are the responsibilities and job description for the Customer Service Associate/Receptionist position at Petersen Medical?
Petersen Medical - Helping others breathe easier with high-quality home medical equipment and dedicated professional service for in-home respiratory, mobility and medical equipment needs.
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience while managing various administrative tasks. This position requires strong communication skills, attention to detail, and the ability to manage time effectively.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or in-person.
- Provide accurate information regarding products and services.
- Assist customers with order processing, returns, and exchanges.
- Maintain customer records and update information as necessary.
- Handle complaints and resolve issues in a professional manner.
- Collaborate with team members to improve overall customer satisfaction.
- Perform clerical duties such as filing, data entry, and maintaining office supplies.
- Manage front desk operations including greeting visitors and answering phone systems.
Requirements
- Proven experience in customer service or a related field is preferred.
- Strong time management skills with the ability to prioritize tasks effectively.
- Excellent communication skills, both verbal and written.
- Familiarity with administrative and clerical procedures.
- Proficiency in office management software and phone systems.
- Ability to work independently as well as part of a team.
- A positive attitude and a commitment to delivering exceptional service.
Join us in creating an outstanding experience for our customers while developing your skills in a supportive environment!
Petersen Medical is an Equal Opportunity Employer and does not engage in any form of prohibited discrimination. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Pay: $15.50 - $16.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $16 - $17
