What are the responsibilities and job description for the AUTOMOTIVE SERVICE MANAGER - FAIRFAX, VA position at Petroleum Marketing Group, Inc.?
Job Type
Full-time
Description
Founded in 2001, PMG is now one of the largest fuel distributors in the Eastern United States. Our team of more than 400 industry professionals supports a network of over 1,200 sites with locations along the East Coast from Maine to Florida. PMG is distinguished by its passion for customer service as well as its commitment to community involvement. Unlike many other companies in the petroleum industry, PMG goes beyond fuel distribution, offering a full array of services to our channel partners.
The Automotive Service Manager will be responsible for overseeing all aspects of our automotive service department, ensuring the delivery of exceptional customer service, maintaining efficient operations, and driving business growth.
Responsibilities
- Includes, but is not limited to :
- Collaborate with the Store Manager to maintain a consistent workflow and efficient operation of the automotive service department.
- Interact with customers to assess their vehicle repair needs, provide estimates, and ensure high levels of satisfaction.
- Report financial performance metrics, including revenue, expenses, and profit margins, to the District Manager.
- Manage the check-in and billing processes for customers, ensuring accuracy and timely completion.
- Oversee the scheduling of automotive service appointments and allocate resources effectively to meet demand.
- Implement and enforce safety protocols and compliance with industry regulations to ensure a safe working environment for employees and customers.
- Foster a positive work culture that promotes teamwork, professionalism, and exceptional customer service.
- Stay updated on industry trends, technologies, and best practices to continually improve service offerings.
- Must be able to work 10 hours a day, 5 days a week, including Saturdays, to meet business demands.
Benefits
Requirements
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Petroleum Marking Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
