What are the responsibilities and job description for the CSR - Customer Service Representative position at PETSinc. The Humane Society of the Carolinas?
Responsibilities include scheduling appointments, answering the telephone (high volume of calls), setting up new clients and patients, preparation and maintenance of medical records, filling some prescriptions, over the counter sales, mailings, computer operation, financial transactions, and front office and reception area maintenance. CSRs will assume the responsibility for acquiring the medical and legal information necessary for the performance of their duties.
CSRs must possess good critical thinking and problem solving skills, compassion, a positive attitude, professional demeanor, excellent communication, excellent teamwork skills.
As a Customer Service Representative (CSR) you will:
-have influence with our client’s other positions do not.
-provide first impression a current or potential client sees or hears.
-need to be proficient in all the clinics protocols, and able to answer any question a client may have.
-must be efficient and effective, able to multi-task, and provide a liaison between client and veterinarian.
-must consistently demonstrate punctuality and take full accountability for assigned responsibilities on a daily basis.
Client satisfaction allows our clients to set the standard for all aspects of their care. Whatever a client needs, we provide to the best of our abilities, and the ability to anticipate needs is paramount. PETSinc CSRs are required to be up front always to greet clients immediately. Client Relations also includes, but is not limited to: reminder (appointment and surgery) calls, medical call-backs, and mail correspondence. A CSR is responsible for all file maintenance. File maintenance requires basic typing skills, a fundamental knowledge of the alphabet, thoroughness and neatness. CSRs are also in charge of scheduling appointments, surgical procedures, and boarding reservations. All CSRs must learn the clinics schedule from booking appointments to the number of anesthetic procedures per day to space in our kennel.
Job Types: Full-time, Part-time
Pay: $16.00 - $22.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $16 - $22
