What are the responsibilities and job description for the Customer Service Representative position at Pexco?
Strictly adheres to Company and plant safety policies and procedures.
Completes all annual training as required.
Develop and maintain relationships with assigned customer accounts
Coordinate the completion of all incoming requests from customers via phone, email, fax or mail promptly and accurately
Process & acknowledge orders received via phone, fax, EDI or mail within 24 - 48 hour period after receipt
Proactively advise customer of order status and shipment tracking as required
Coordinate sample requests for customers & sales
Communicate to CSM and/or Sales significant problems or reasons for concern regarding accounts, orders or projects
Act as an information resource for assigned Sales Managers accounts
Represent Sales as required in internal production, tooling, engineering and APQP daily and weekly meetings
Track new project timelines and keep the sales team and customer (if directed) well informed of project status
Ability to plan and prioritize work to make the most productive use of available time, recognizing when assistance is required, and keeping lines of communication open with Customer Service Manager and other departments
Other duties as assigned by management team
