Technical Strategist, Federal

Pexip enables seamless and secure video communication for enterprises, government agencies, and innovative organizations worldwide. As we continue to grow, our field engineering services, customer success, and technical support teams are critical to driving positive outcomes for our customers, particularly in federal and highly secure environments. 

What You’ll Do 

As a Technical Strategist, you will play a vital role in supporting federal government clients, including Department of Defense (DoD) and Intelligence Community (IC) organizations. Your key responsibilities will include: 

• Acting as a trusted technical advisor, ensuring the successful utilization and operation of Pexip solutions in secure, highly regulated environments. 

• Leading technical post-sales engagements, providing expert guidance and troubleshooting support. 

• Collaborating with Solution Architects, Solution Delivery Engineers, Customer Success and Support Desk teams to deliver exceptional results. 

• Building and automating custom integrations using scripting and coding tools for existing customers. 

• Staying informed about trends and regulatory changes regarding Unified Communications within US Federal Government (Specifically DoD and IC). 

Is This Role Right for You? 

If you thrive on solving complex technical challenges, working with mission-critical systems, and enabling secure communication in highly regulated environments, this is the opportunity for you. Join Pexip’s mission to deliver innovative and secure communication solutions to US Federal Government customers. 

Day-to-Day Responsibilities 

• Serve as the primary technical contact for all post-sales communication with federal government customers. 

• Troubleshoot and resolve advanced technical challenges related to network infrastructure, SIP/h.323 technologies, and secure coding practices. 

• Customize and automate Pexip solutions to meet specific customer requirements. 

• Conduct on-site meetings, installations, and testing at federal facilities, ensuring compliance with security protocols. 

• Facilitate seamless collaboration with Support Desk and Customer Success teams. 

• Contribute to internal product feedback loops by providing insights and feature requests from federal customers. 

• Stay engaged with trends in Unified Communications, secure environments, and government compliance standards. 

Required Qualifications 

• U.S. citizenship and an active security clearance (TS preferred). 

• Ability to work from Pexip’s Herndon, VA office three days per week and travel outside of the DC-area up to 30% for on-site engagements. 

• 7 years of relevant experience in technical support, professional services, or post-sales engineering. 

• Deep understanding of Unified Communications technologies, including SIP, h.323, and WebRTC. 

• Strong scripting and automation skills (e.g., Python, JavaScript) with secure coding experience. 

• Expertise in network infrastructure, the OSI model, and IP-based troubleshooting strategies. 

• Proven ability to manage multiple complex tasks and projects independently. 

• Familiarity with federal environments, including DoD and Intelligence Community operations. 

• Exceptional analytical, verbal, and written communication skills. 

• Experience with large-scale federal projects or telehealth and virtualized government services. 

• Advanced knowledge of virtualization technologies, including VMware, Microsoft Azure, AWS, and Google Cloud Platform. 

• Familiarity with competitive Unified Communications and Collaboration solutions. 

• Residence near a major airport for ease of travel. 

About Pexip 

Pexip enables enterprises and organizations of any size to deploy and use video-based communication and collaboration. The Company’s portfolio of products ranges from self-hosted software to cloud service video solutions. Pexip provides seamless collaboration between previously incompatible video and audio technologies such as professional video conferencing systems, Skype for Business, Microsoft Teams, Google Hangouts Meet, and WebRTC. Pexip’s software-based meeting platform can also be used as a foundation for service provider offerings.     

Pexip has HQ in Oslo, Norway, with main offices in; London - UK, Herndon - US, Stockholm - Sweden, Paris - France and Sydney - Australia, as well as sales offices across the globe.     

The Pexip culture builds on a strong foundation of solid values. We are passionate and love what we do. We believe in the power of video communication, and together we work to enable people to communicate better and more efficiently. At Pexip, work is not a place, but a part of your life, and something you enjoy to the fullest. Every day, we are committed to making work simpler, more productive, and more efficient for all our customers.    

Pexip is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity and culture are what make Pexip so unique!