What are the responsibilities and job description for the Key Account Operations Manager position at Pfeiffer Vacuum Inc.?
SUMMARY
The Key Account Operations Manager (“KAOM”) is a critical member of the Semiconductor Key Accounts Team who is responsible for supporting the sales operations of the Key Account activity. She/He is interacting with the Key Account Managers and Director, the factories, the customers and their contractors.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential.
The organization’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Additional requirements include experience in the vacuum technology industry, experience with the semiconductor capital equipment industry, as well as the ability to stay abreast of changes in the Semiconductor industry. Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented, accountable and able to multi-task. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.
The KAOM is responsible for ensuring maximum supplier performance to the Key Account and to make recommendations for improvement to the organization and management:
- Delivery Performance, Supply Chain Performance
- Compliance with customer requirements, procedures, industry directives and regulations
- The KAOM is the main contact point for the customer for Supply Chain and on-time-delivery issues, as well as supplier compliance topics
Duties
- Collects, analyzes data relevant to delivery performance.
- OTD Analysis and corrective actions for our processes and manufacturing sites.
- Delivery escalations, point of contact for customer to get answers and to work with the right people to meet customer expectations.
- Forecasting for sales review and factory planning, tracking part number trends to investigate won or lost business.
- Analyzes Supplier Performance and makes recommendations for improvement with the organization and management.
- Works with the Customer Success team to ensure maximum delivery performance.
- Organizes monthly OTD scorecard review meetings with internal stakeholders.
- Prepares material for the Supplier Performance Scorecard.
- Completes tasks and/or special projects as assigned by the Key Account Director or VP
Interactions
The position requires deep and constant interactions with:
- The Customer, primarily Commodity or Supplier Business Manager, Quality Engineers. The KAOM is the first level escalation contact for Supply Chain on-time-delivery (OTD) matters
- Customer Success and Service colleagues
- Factories personnel in the USA, Europe and Asia
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Tasks require walking, sitting, bending, reaching, mobility, and frequent lifting. Work requires computer skills (word processing, spreadsheet, and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.
The person in this job must be able to travel by air and vehicle both domestically and internationally in order to visit our customer’s locations as well as our factories. The ability to drive a car and maintain a valid driver’s license in order to travel is also required.
POSITION REQUIREMENTS
Company Values
Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.
Qualifications
Strong organizational skills with a strategic mindset, able to analyze data, identify trends, and drive process improvements across operations and delivery performance. Strong problem-solving skills, capable of addressing delivery escalations and driving corrective actions based on data analysis and trend forecasting. Ability to quickly learn and apply industry-specific knowledge, with a focus on the Semiconductor capital equipment sector and its key performance metrics. Excellent communication skills, with the ability to clearly convey complex information to internal teams, customers, and suppliers, ensuring alignment and understanding across all stakeholders. Preferred experience working with high impact customers, leveraging customer relationships to drive operational improvements and enhance delivery performance.
Education and/or Experience
Requires a bachelor’s degree or equivalent years of experience; Candidates for this position would benefit from a minimum of two to three years of experience with the Semiconductor industry, preferably with OEMs, but is not required.
Language Skills
The ability to communicate in English verbally and in writing is essential. Reports, email correspondence, schedules, performance reviews are all typical requirements of this position and must be effectively and professionally communicated. This position also serves as a key liaison between the customer and the Company and must articulate critical needs, issues, situations, and plans to keep customer satisfaction high.
Mathematical Skills
Superior math skills required as this job is responsible for data analysis and reporting.
Reasoning Ability
Must be able to multitask and operate in a fast-paced environment while maintaining a disciplined approach to oversee major customers’ needs. The ability to understand the customers’ requirements and plan the support strategy is essential. Must be able to solve both practical and complex problems and deal with a variety of factors in situations where only limited standardization exists.
Certificates, Licenses, Registrations
Both a valid driver’s license and satisfactory driving record are required at the time of hire and periodically thereafter.
TOOLS AND/OR EQUIPMENT
This position uses a computer extensively with demonstrated abilities in the use of Microsoft products, particularly Excel as well as other types of software and office equipment.
WORK ENVIRONMENT
This position may work in various environments including office, factory or home settings. Employees who are authorized to work from home are expected to comply with all company requirements for core work hours or in-person attendance at company meetings or events.
Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Jill Guilmain at 603-578-6519.
