Assistant General Manager

ASSISTANT GENERAL MANAGER - CHAMPS CHICKEN

LOCATION: COLUMBIA, MO

Champs Chicken is opening its first stand-alone location! If you have restaurant leadership experience, love leading people and running a successful business, apply to be our first ever Assistant General Manager opportunity and become the next employee-owner at PFSbrands.

As the Assistant General Manager at Champs Chicken, you will play a key role in supporting the General Manager in overseeing the day-to-day operations of the restaurant. You will help lead the team to deliver exceptional service and high-quality food, while ensuring operational efficiency and a positive customer experience. Your role is crucial in maintaining Champs Chicken’s standards of excellence and driving the restaurant's success.

Essential Duties And Responsibilities

• Assist the General Manager with daily operations of the Champs Chicken location, including supervising team members and handling basic scheduling and training.
• Step in for the General Manager as needed to ensure smooth restaurant operations.
• Support recruitment, onboarding, and development of team members, providing feedback and identifying improvement areas under the guidance of the General Manager.
• Ensure team adherence to safety, sanitation, and operational policies.
• Work alongside team members to maintain a clean and welcoming environment.
• Operate, update, and maintain a point-of-sale system.
• Optimize technology to manage labor and time reporting, manage inventory, track and reduce waste.
• Ensure customer satisfaction by addressing minor complaints and supporting team members in delivering excellent service.
• Assist in monitoring inventory, managing supplies, and ordering as needed.
• Support the General Manager in managing labor and inventory costs within budgetary guidelines.
• Help maintain food quality, portion control, and presentation in alignment with Champs Chicken’s high standards.
• Monitor food safety practices, including proper handling, storage, and rotation of products.
• Support local marketing efforts and promotional activities to boost brand awareness and sales in the community. Help build relationships with customers and the local area to enhance Champs Chicken’s presence.
• Ensure adherence to health, safety, and sanitation standards by coaching team members on food safety and cleanliness procedures.
• Help maintain store cleanliness and manage safe opening/closing procedures.
• Perform all other duties as assigned.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Possesses excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Must be able to work in a fast-paced, sometimes challenging environment and multi-task effectively.
• Ability to lead by example and motivate team members in a positive manner.
• Able to read, write and speak in English.
• Able to perform basic math.
• Demonstrate trained food safety knowledge
• Acquire ServSafe certification and county food handler’s cards if applicable.
• Able to work full-time hours and a flexible schedule that includes days, nights, weekends and holidays.
• Possess basic Microsoft Word, Excel and Teams knowledge.
• Food service management experience is preferred.
• Supervisory experience is preferred.
  
  

WORKING CONDITIONS

• Work is generally performed in a restaurant environment.
• Frequently work with high temperatures associated with the cooking equipment.
• Regular exposure to cold temperatures while working in food coolers and freezers.
• Must be available to work a flexible schedule including a variety of shifts, days, evenings, nights, and weekends including overtime, as needed.
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lift/carry up to 10 pounds constantly, 20 pounds frequently and 50 pounds occasionally.
• Continuously stand and/or walk on hard floors to prepare and cook food, get stock items, and transport items to/from the kitchen, stock room, food prep area and front lines for extended periods.
• Frequently push or pull trash cans, brooms, mops, and mop buckets.
• Occasionally to frequently climb a foot stool or ladder to reach items located on shelves, in coolers, freezers, stockrooms, etc.
• Frequently stoop or squat to reach items on low shelves or on the floor.
• Continuously reach overhead, forward, and underneath shelving, counters, tables, refrigeration units, racks, drink dispensers, and food service equipment.
• Continuously communicate with and listen to customers, management and other team members to ensure optimal performance.
  
  

SUCCESS FACTORS

Customer Service

• Create customer loyalty by delivering outstanding customer service, executing sales promotions, ensuring quality foods products are available to sell and maintaining a properly-trained staff
• Express genuine care for the team, the customers and the business
  
  

Honesty & Integrity

• Maintain professional and ethical leadership behaviors at all times. Lead by example
• Maintain confidentiality regarding private employee matters
• Create accurate records including Waste Logs, bank deposits, inventory, etc.
  
  

Act Like an Owner

• Ensure business operations follow Champs Chicken procedures
• Drive profitability by managing labor and materials costs and employs strategies to increase same store sales
• Invite feedback and listen to ideas
• Maintain open communication with all co-workers
  
  

Maintain High Standards

• Always perform tasks to the highest standards and hold team accountable for doing the same
• Arrive punctual and ready to begin work assignments
  
  

Positive Attitude

• Express praise and appreciation to team as/when appropriate
• When available, use the rewards system to reinforce good performance
• Can successfully resolve conflicts when necessary