What are the responsibilities and job description for the In Room Dining Amenity Coordinator position at PGA National Resort (Salamander Collection)?
Summary: The Room Dining and Amenities Coordinator will be the primary point of contact for our guests who wish to experience an exemplary in-room meal or beverage experience. This person will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly. The Room Service Order Taker also facilitates amenity deliveries, calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate service.
Essential Job Functions IRD: Include the following. Other duties may be assigned.
- Follow PGA National Resort guidelines for up-selling to enhance revenue and guest satisfaction…experience
- Follow the Resort guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details
- Enter all guest orders into our point-of-sale system according to PGA standards
- Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards.
- Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest’s specifications
- Run end of shift reports and follow POS cashier closing procedures
- Perform all cash handling responsibilities in accordance with company policies and procedures
- Must be able to work a flexible schedule including day/night shifts, weekends and holidays
Essential Job Functions Amenities
- Each Morning check the Amenity folder
- Communicate to the Manager/ Lead/Chef the needs for the day
- Ensure all items are prepared and visibly appealing.
- Email Front Office Team for Room Numbers and any Delivery time requirements
- Follow SOP for Room Entry and Amenity Placement
- Follow SOP for Charging Amenities to the correct account
- Inform the GM or Manager of the Amenity delivery completion and any issues that you may have experienced.
Qualification Requirements:
- Ability to communicate clearly with guests and co-workers in English both verbally and in writing
- Working knowledge of computers and telephone systems
- Previous customer service experience preferred
- Previous cashiering experience preferred
- Knowledge of point-of-sale (Agylisis) technology preferred
Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Other Skills and Abilities: Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to manage multiple tasks effectively.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. Must be able to lift 25 pounds
