Player Assistant - Estate Club

Responsible for providing the highest level of professionalism and customer services for our Members and Guests on the course. Responsible for professionally enforcing all club rules pertaining to golf as well as providing assistance to Members and Guests in order to keep play at an even flow.

• Responsible for efficient and friendly customer service to provide the Three Steps of Service as Members and Guests play golf.
• Responsible for being on the course as scheduled, unless checking with the starters or other golf operations staff reporting any incidents or situations that need attention.
• Assist the Members and Guests whenever possible or requesting giving suggestions on proper golf course etiquette.
• Responsible for enforcing all club rules as they pertain to the golf course.
• Maintain a polite manner whenever a Member or Guest is approached with a violation.
• Assist the Members whenever possible by looking for lost balls, providing rides if desired.
• Responsible for fixing ball marks whenever possible, fill divots with topsoil and pick up loose articles on the golf course, straightening cart guidance ropes and their supports.
• Responsible for assisting and coordinating services with other golf operations staff such as outside services, range attendants, cart attendants, etc. as necessary to ensure seamless and efficient services to Members and Guests takes place.
• Be informed to let Members and guests know of Club services, features, upcoming events and specials available in the Golf Shop.
• Responsible for seeing that daily assignments is completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (ie no trash/debris on course, supplies are restocked, signage is neat, etc.).
• Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
• Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible

• High school diploma, GED, or equivalent required
• Customer service experience. Basic Golf Knowledge Required
• Ability to communicate and follow instructions.
• You are comfortable working in both indoor and occasional outdoor environments

• Because of the fluctuating demands of the Club’s operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
• Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
• Responsible for demonstrating good teamwork.
• Professional, impeccable appearance maintained by self and all private event personnel.
• Take initiative to solve problems, utilizing all available resources including regional and corporate staff.
• Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.
• Attendance at daily line-up and participating as requested.

Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing.

Most of the time will be working outdoors.