What are the responsibilities and job description for the Tee Times Attendant position at PGA National Resort (Salamander Collection)?
POSITION OBJECTIVE
The Tee Time Attendant plays a key role in ensuring a smooth and enjoyable experience for our golfers by managing daily tee time scheduling, customer communication, and front desk operations. You will be the first point of contact for members and guests, providing excellent service both in person and over the phone.
ESSENTIAL JOB FUNCTIONS
- Schedule and manage tee time reservations
- Answer phone calls and respond to tee time inquiries or changes
- Coordinate with pro shop staff, starters, and marshals to ensure smooth play flow
- Communicate course conditions, pace of play, and any delays to guests
- Maintain accurate daily tee sheets and reporting
- Provide a high level of customer service to members and guests
- Assist with retail sales in the pro shop as needed
QUALIFICATIONS
Strong communication and customer service skills- Experience in hospitality, golf course operations, or reservations preferred
- Familiarity with golf terminology and etiquette a plus
- Comfortable with reservation systems and basic computer tasks
- Organized, reliable, and able to multitask in a fast-paced environment
- Availability to work mornings, evenings, weekends, and holidays
PHYSICAL DEMANDS
- While performing the duties of this job, the employee regularly is required to stand for long hours of the day.
- Most be able to seize, grasp, turn, handle, or hold objects; reach with hands and arms.
- Must be able to understand and communicate clearly with guests, members, and coworkers in person or by phone.
- Must be able to reach and handle the computer, keyboard, and desktop items
