What are the responsibilities and job description for the Human Resources Director position at PGA National Resort?
The Director of Human Resources will be responsible for directing the overall leadership and people strategy for the hotel. The ideal candidate will act as an employee champion and a leader of change. As a business partner for all departments, this role is responsible for employee engagement, performance management, succession planning, talent acquisition, training and development, change management, comp & benefits, labor management, and operational excellence. This position is also part of the Executive Committee.
Responsibilities
- Provide overall leadership and guidance by overseeing talent acquisition, employee career development, succession planning, retention programs, training and leadership development
- Develop initiatives, policies and programs to complement existing practices and create consistency across the resort
- Oversee benefit and compensation plans to ensure cost efficiencies and attractiveness to retain top talent
- Collaborates with senior leadership to understand the goals and strategy of the hotel related to staffing, recruitment and retention.
- Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organizations human resource compliance and strategy needs.
- Oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
- Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management.
- Conducts research and analysis of hospitality trends including review of reports and metrics from the organizations human resource information system (HRIS) or talent management system.
- Monitors and ensures the resorts compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management.
- Fosters a positive work environment through effective communication and conflict resolution.
- Handles service professional grievances and disciplinary actions providing coaching and feedback to employees and management.
- Ensures competitive and fair compensation practices.
- Implements training programs to enhance employee skills and performance.
- Promotes continuous learning and professional development.
- Act as a business partner to all departments establishing HR alignment.
- Develops and implements departmental budget.
- Facilitates professional development, training, and certification activities for HR staff.
- Champion Salamander’s vision & mission to embody a culture & core values of honesty, respect, accountability & passion.
- Serve as a trusted advisor and counsel to the Managing Director & Executive Team
- Performs other duties as required.
Qualifications
- Bachelor's degree or equivalent experience in human resources or management
- 8 years' of professional Director of HR experience required, ideally from a luxury, hospitality, service-oriented industry. Golf resort experience preferred but not required.
- Independent hotel experience preferred.
- SHRM-CP, SHRM-SCP, PHR, or SPHR highly preferred.
- Excellent written and verbal communication skills
- Ability to multi-task, organize, and prioritize work