What are the responsibilities and job description for the Information Technology Help Desk Support position at PGMTEK Inc.?
IT Helpdesk Administrator- Wholesale banking environments
- Global team, candidates bilingual in Mandarin HIGHLY PREFERRED
- Administrate and maintain the network infrastructure to ensure high security and performance.
- Perform hardware (network device, desktops, laptops, VM, etc.) and software installations, configurations, and upgrade
- Ensure that the hardware (network device, desktops, laptops, VM, etc.) configuration and patching are well managed while meeting the Bank’s IT&IS standards.
- Supervise and control the overall operations and implementation of systems involving network, Internet, email gateway, IDS/IPS, SIEM system, vulnerability scan systems etc.
- Collaborate with IS team in vulnerability scan & penetration tests, ensure that the vulnerabilities are well tracked and remediated on time
- Liaise with data center service providers (e.g. Head Office) in relation to network, equipment, information security and service provisions.
- Contact carriers for circuits, and other vendors for equipment and service installation, maintenance or troubleshooting.
- Manage the hardware and software inventory.
- Provide timely Helpdesk support to users and close out Helpdesk tickets promptly.
- Assist with Disaster Recovery testing and documentation.
- Any other work assigned by IT Department Management.
