What are the responsibilities and job description for the Territory Manager - Arizona position at PGT Custom Windows and Doors?
Sells products for Western Window Systems to existing customers and solicits new customers by performing the following duties.
Responsibilities
- Maintains and grows sales territory following the guidelines set up by the Regional Sales Manager.
- Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources.
- Travels throughout assigned territory to call on regular and prospective customers to solicit orders or talks with customers on sales floor or by phone.
- Displays or demonstrates product, using samples or catalog, and emphasizes salable features.
- Advises customers on proper installation techniques to ensure product functionality and code compliance.
- Evaluates customer complaints and uses his discretion to bring it to a final resolution.
- Participates in forecasting sales for assigned territory using Microsoft Excel and CRM.
- Quotes prices and credit terms and prepares sales contracts for orders obtained.
- Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.
- Works with inside sales representatives to keep account activities and literature up to date.
- Participates in local Building Association meetings and trade shows when possible, to display Western products.
- Maintains effective working relationship with Credit/Collections, Customer Service, Marketing, Service, and Transportation Departments to manage all aspects of customer experience from sales to installation.
- Provides assistance to Credit/Collections and Customer Service Departments to resolve problems as they arise with their assigned dealers.
- Enter new customer data and other sales data for current customers into CRM and Microsoft Excel.
- Investigates and resolves customer problems with deliveries.
- Assists Marketing in administrating promotions and sales support to customers.
- Sales Representative to enter dealer sales calls daily in the VOR (Voice of the Rep).
Qualifications
- Bachelor's degree (B. A.) from four-year college or university, and one to two years related experience and/or training; or equivalent combination of education and experience.
- Strong knowledge of PGT products, processes, and customer relations
- Strong mechanical aptitude.
- Knowledge of building codes and their impact on fenestration/room enclosures.
Travel requirements
- Frequent domestic travel is required to customer locations.
