Representative Credit

Summary

Analyzes payment patterns of customers who are delinquent in payment.

What You'll Do

· Review portfolio and select delinquent accounts for collection efforts.

· Evaluate customer records and make appropriate decisions regarding future action on accounts according to standard practices.

· Monitor payment history and purchase activity of customers.

· Assign terms and credit limits to current and prospective customers.

· Interview customers by telephone to investigate discrepancies on accounts.

· Share information and resources with other team members to enhance the development of the group.

· Maintain a customer service focus to build and sustain productive internal and external customer relationships.

· Contribute to the continuous improvement of internal credit policies.

· Assist in development of credit rating criteria and internal scoring models.

· Prepare credit and collection correspondence as necessary.

· Confer with representatives of credit associations and other businesses to exchange information concerning credit ratings and forwarding addresses.

· Operate a personal computer and appropriate software.

Who You Are

EDUCATION

· Accounting skills

· Customer service skills

· On the job training - one year

· College degree preferred

LANGUAGE SKILLS

· High Level communication skills - written and verbal

MATHEMATICAL SKILLS

· High level

REASONING ABILITY

· Organizational skills

· Excellent listening skills

· Excellent negotiating skills

· Ability to prioritize

· Excellent follow-up skills

· Analyze, assess and use of logic

CERTIFICATES, LICENSES, REGISTRATIONS

· CBA - Credit Business Associate - preferred

· CBF - Credit Business Fellow - preferred

· Software - Windows, Word and Excel

Who We Are

On March 28, 2024, PGT Innovations was successfully acquired by MITER Brands and incorporated into the organization’s portfolio. MITER Brands is a family of leading window and door brands united by a passion for quality and relentless pursuit of 100%.

WHY WE’RE DIFFERENT

We have one purpose: Build the most valued window and door brand in America. But, like all great things, that journey starts by bringing together a team of the most passionate, experienced and dedicated window experts in the industry. From our team to our customers and our communities, we strive to inspire deeper engagements and new possibilities for all. Because we believe that business is always personal.

PEOPLE FIRST ISN'T JUST A CATCHPHRASE.

It's a value we live every day. We make investments for the long-haul, to ensure the success of all. Because when our people win, we all win.

DOING THE RIGHT THING IS IN OUR DNA.

Through best practices, strategic investments and our relentless Pursuit of 100%, we strive for higher quality, greater precision and more efficiency in everything we do.

WE SERVE OUR CUSTOMERS AT A DEPTH THAT OTHERS CANNOT.

We find every opportunity to deliver seamless engagements and the extraordinary experiences that lead to valued, long-lasting relationships.