What are the responsibilities and job description for the Customer Service Rep (Part-Time) position at PGW Auto Glass LLC?
Job Summary: Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
Essential Job Duties:
This is a part-time position.
- Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for vehicles considered for sale to PGW.
- Call center functions to provide quality customer service.
- Ensure the company establishes and maintains constant communication with customers.
- Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries.
- Generate sales/buys from online leads.
- May require an understanding of eBay and eCommerce sites.
- Assume other duties as assigned.
Education & Experience:
- High school degree or equivalent.
Preferred Qualifications:
- Call Center Customer Service experience
- Bi-Lingual, English & Spanish
- 2 years of college
Knowledge/Skills/Abilities:
- Must have good written and verbal communication skills.
- Must have good customer relations skills.
- Ability to work well with others.
- Must have the ability to work under conditions of frequent interruptions.
- Be attentive to details.
Essential Physical Demands/Work Environment:
- Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse frequently.
- The employee must occasionally lift and/or move up to 50 lbs.
