What are the responsibilities and job description for the Customer Service Rep - Payday Loan position at PH Financial Services, LLC?
Job Description: Customer Service Rep - Payday Loan
Location: Marrero, LA, 70072
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for our Payday Loan department. The ideal candidate will have excellent communication skills, be able to multitask, and have a passion for helping people.
Responsibilities:
- Answering customer inquiries via phone, email, and chat
- Assisting customers with loan applications and approvals
- Explaining loan terms and conditions to customers
- Processing loan payments and extensions
- Resolving customer complaints and issues in a timely and professional manner
- Maintaining accurate customer records and documentation
- Adhering to company policies and procedures
Requirements:
- High school diploma or equivalent
- 1-2 years of customer service experience
- Excellent communication skills, both verbal and written
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving skills
- Proficient in Microsoft Office and other computer applications
- Ability to work flexible hours, including weekends and holidays
If you are a self-starter who enjoys working in a team environment and is passionate about helping people, we encourage you to apply for this exciting opportunity.
