What are the responsibilities and job description for the Training Specialist (Operations) position at PharmaCord?
Important Notice
Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @pharmacord.com and/or @echo.newtonsoftware.com email address regarding next steps in our interview process.
Please Note:
- PharmaCord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an @pharmacord.com or @echo.newtownsoftware.com email address, or through our scheduling platform, Calendly.
- We will never request your bank account information at any stage of the hiring process.
- We will never send a check (electronic or physical) to purchase home office equipment.
If you receive any suspicious communication regarding employment with PharmaCord, please report it to our Talent Acquisition team immediately at careers@pharmacord.com
When you join the team as the Training Specialist, you'll have the opportunity to make a difference how our team members provide support to the patients we serve. You'll play a role in ensuring that we compassionately deliver an exceptional experience to the many patients we serve each day. You will support our team members by providing training on key aspects of how team members perform their roles including the use of our proprietary system PharmaCord Lynk™.
Your goal as the Training Specialist will be to create informative and relative training content and activities, promote company efficiency, and improve the skills of all personnel.
A typical day in the life of a Training Specialist will include the following:
The responsibilities include, but are not limited to the following:
- Collaborate with management to identify company training content needs.
- Maintain content in a library of reusable assets such as pictures, video, and templates.
- Design, develop, author, narrate, record, edit, and implement training content and e-learning including handouts, checklists, manuals, tests/quizzes, presentations, scripts, video, and audio.
- Design and develop learning outcomes assessment activities, including assessment questions, scenarios, and simulations.
- Acting as a member of the training faculty, conduct training in areas of subject matter expertise.
- In collaboration with Operations and Quality, develop monitoring systems to ensure that all employees are performing job responsibilities according to training.
- Facilitate and track surveys for training feedback.
- Assist in collecting assessment data for ongoing monitoring.
- Facilitate mock calls outline and scenarios for new team members.
Requirements:
- Bachelor’s Degree in business, HR, education or related field
- Impressive communication, presentation, and interpersonal skills.
- A minimum of 1-3 years of proven experience in a teaching/training position.
- Application of adult learning and blended learning principles, with special attention to the 70 : 20 : 10 principle of learning transfer.
- Solid knowledge of the latest corporate training techniques; additionally, knowledgeable of various learning styles.
- Excellent time management and organizational skills.
- This is an office-based position, the ability to sit for extended periods of time is necessary
- Although very minimal, flexibility to travel as needed is preferred
- All employees working onsite in a PharmaCord facility are strongly encouraged to be vaccinated against COVID-19
- We are located in Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $678.60 per year)
Physical Demands & Work Environment:
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
- Although very minimal, flexibility to travel as needed is preferred.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Once you land this position, you’ll get to enjoy:
Our Benefits & Perks
- Company paid Short-term Disability (STD)
- Increased competitive 401(k) company match up to 4%
- Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees
- PharmaCord has not increased healthcare premiums in the past 4 years
- Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
- Wellness discounts of up to $260 per year for participation in wellness program
- Annual HSA employer contribution
- Company paid and voluntary Life Insurance options
- Voluntary Life, AD&D and Long-Term Disability Insurances
- Paid Parental Leave of Absence
- Wellness and Employee Assistance Programs
- PTO benefits, flex days and paid holidays
- Employee Referral Program
- Ambassador Program
- Tuition reimbursement program up to $5,000 per year
Competitive Compensation & Flexible Working
- Competitive starting pay rates
- Yearly merit increases
- Toll reimbursement program (valued at $678.60 per year)
A Career You'll Love
- Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021
- Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace
- Opportunities for advancement with a company that supports personal and professional growth
- A challenging, stimulating work environment that encourages new ideas
- Exposure to many learning and development opportunities
- Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience
- Our new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more!
Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.
In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.
Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter & Facebook!
Salary : $260 - $5,000
