Dispatch Assistant

Job description

PharmcoRx is a reputable pharmacy committed to providing top-notch pharmaceutical services to our community. We take pride in our dedication to healthcare excellence and are currently seeking a Dispatch Assistant to join our team. This role is instrumental in maintaining the efficient flow of prescription orders and ensuring timely deliveries to our valued customers.

Job Description:

As a Dispatch Assistant at PharmcoRx, you will play a crucial role in the daily operations of our pharmacy. Your responsibilities will encompass data entry, phone etiquette, and dispatching prescription deliveries to our customers. We are seeking a detail-oriented and customer-focused individual who can thrive in a fast-paced healthcare environment.

Anticipated Work Schedule: Monday Friday 12 PM - 5:00 PM

Key Responsibilities:

Data Entry:

Accurately enter and maintain prescription and delivery-related data into our pharmacy management system.

Update prescription order statuses, customer information, and other relevant records.

Ensure all data is up-to-date and accessible to the pharmacy team.

Phone Etiquette:

Handle incoming calls from customers, healthcare providers, and team members with professionalism and empathy.

Provide clear and compassionate information to callers regarding prescription statuses, expected delivery times, and other inquiries.

Relay important messages and instructions to customers and delivery drivers accurately.

Dispatching Prescription Deliveries:

Collaborate with the pharmacy team to assign prescription deliveries to drivers based on urgency and location.

Monitor delivery routes and provide real-time updates and adjustments, as necessary.

Communicate with drivers to ensure they are aware of their schedules and any changes.

Customer Service:

Address customer concerns and inquiries with a high level of care and customer service.

Track and manage prescription orders and delivery timelines to ensure patient satisfaction.

Work closely with the pharmacy team to resolve issues promptly.

Documentation:

Maintain accurate and organized records of prescription and delivery activities, including delivery confirmation and driver logs.

Assist with the preparation of reports and documentation for compliance and management review.

Qualifications:

High school diploma or equivalent; additional education or training in pharmacy or healthcare administration is a plus.

Proven experience in data entry and administrative roles, preferably in a healthcare or pharmacy setting.

Excellent phone etiquette and strong communication skills.

Ability to multitask and work effectively in a fast-paced healthcare environment.

Familiarity with pharmacy management software and related systems (preferred).

Strong organizational skills and meticulous attention to detail.

Customer-focused mindset with exceptional problem-solving abilities.

Ability to remain composed and make quick decisions in high-pressure situations.

Availability to work flexible hours, including evenings and weekends, as needed.

Benefits:

Competitive salary

Opportunities for career growth and development in the pharmacy field

A supportive and collaborative team environment dedicated to improving patient care

If you are a detail-oriented individual with strong data entry skills, excellent phone etiquette, and a passion for contributing to healthcare excellence, we encourage you to apply for the Dispatcher Assistant position at [Pharmacy Name]. Join our pharmacy team and play a vital role in ensuring the timely delivery of essential medications to our community.

Job Type: Full-time

Pay: From $15.00 per hour