Part-Time IT Support Technician

We are a fast-growing power electronics manufacturer that is looking for self-motivated and knowledgeable IT Support Technician.  

We have 140 employees and pride ourselves on making an environment that is enjoyable and personal.  We provide a social hour for our employees every Friday and we also put on other employee events throughout the year. 

DUTIES:

• Set up PCs, workstations, tablets and other similar devices along with peripheral devices.
• Respond to ticket requests for assistance with issues reported by organization personal.
• Ensure software and firmware are kept up-to-date with approved features, quality and security updates.
• Periodically perform maintenance on company devices.
• Provide guidance to personnel on how to operate new software and equipment.
• Maintain records of issues and resolution including follow-up.
• Ensure on-hand inventory of equipment and software is maintained and submit purchase order requests as needed.
• Expand and maintain physical infrastructure including running cable, installing various fixtures, and other tasks adjacent to IT systems.

QUALIFICATIONS:

• Demonstrate experience supporting IT software and hardware.
• Excellent diagnostic and problem-solving skills.
• Outstanding customer service and communication skills.
• Solid understanding of various computer systems and networks and the ability to quickly learn new ones.
• Working knowledge of network security and data protection techniques.
• Ability to lift 40 lbs. and occasionally work in difficult to reach spaces.

PREFERENCES:

• Experience working within a Windows-based environment.
• Familiarity with Linux and various command line operations.
• Existing work within an issue tracking/ticketing system.
• Comfortable working in a fast-growing company.

PAY:

$17/hour DOE

BENEFITS INCLUDE:

• Paid time off (2 weeks)
• Paid Holidays (8 days)
• Health Insurance (various medical plans offered)
• Dental Insurance
• Vision Insurance
• Matching 401K Retirement
• Flexible Savings Account

WHO WE ARE:

Phase Technologies is a power electronics manufacturer located in Rapid City, South Dakota. Founded in 1999, Phase Technologies developed the world’s first digital phase converter, called the Phase Perfect® Digital Phase Converter. This was the first major advancement of phase conversion technology in decades. The company expanded the technology into variable frequency drives (VFDs) in the irrigation, water pumping, HVAC, and oil & gas industries.

Specializing in VFDs with Active Front End technology, Phase Technologies produces the only low harmonic, fully regenerative, phase-converting VFD that complies with IEEE 519, the international standard for allowable harmonic levels on utility mains. The company has an extensive product line-up of low harmonic, fully regenerative drives in both three-phase and phase-converting models.

Salary : $17