Vice President, Patient Financial Services

Join Our Life-Saving Team!

Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.

With PHI Health you’ll collaborate with the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.

Who We Are

PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.

Job Summary

The Vice President of Patient Financial Services (PFS) is responsible for overseeing the financial operations of Patient Financial Services for PHI Health. This includes ensuring efficient and effective revenue cycle management, overseeing the billing and collections process, managing accounts receivable, and providing financial analysis and reporting to senior leadership.

Responsibilities Include

• Develop and implement revenue cycle management strategies and policies to improve financial performance and increase revenue.
• Oversee the billing and collections process, ensuring timely and accurate submission of claims, follow-up on outstanding claims, and effective management of denials and appeals.
• Manage accounts receivable to ensure timely and accurate billing and collections, including monitoring aging reports and developing strategies to reduce accounts receivable days.
• Provide financial analysis and reporting to senior leadership, including revenue and reimbursement trends, financial performance metrics, and recommendations for improvements.
• Collaborate with cross-functional teams to develop and implement best practices for revenue cycle management, including process improvements and technology solutions.
• Ensure compliance with all applicable laws and regulations related to billing and collections, including HIPAA, Medicare, and Medicaid regulations.
• Manage and develop a high-performing revenue cycle team, providing leadership, coaching, and development opportunities.
• Other job duties as assigned.
  
  

Dimensions

• Ability to verbally communicate details and understand parameters of job responsibilities.
• Ability to analyze and make good billing/collections decisions keeping in mind the goals and objectives of RMS Department and Company.
• Maintains personal appearance.
• Ability to provide written communication using best business practices when composing letters, memorandums and e- mails regardless if the communication is inside the Company or with customers, clients or providers.
• Must adhere to all Company safety, compliance, business ethics and privacy regulations. Initiative required to learn company organization and procedures.
• Is a team player and interfaces well with employees.
• Represents the company in a positive, customer friendly attitude to other employees, clients, agencies, entities and patients.
• Ability to verbally communicate details and understand parameters of job responsibilities to perform in an executive management role.
• Requires an in-depth understanding of compliance, regulatory oversight bodies and payer requirements. High level of confidentiality.
• Supervisory and budget responsibility.
  
  

Schedule/Location:

• 5 & 2
• Phoenix, AZ
  
  

Compensation And Benefits

• Regular pay scale applies
  
  

The Successful Candidate Will Have

• Bachelor's degree in healthcare administration, finance, or related field. Master's degree preferred.
• Minimum of 10 years of experience in revenue cycle management, with at least 5 years in a leadership role.
• Strong knowledge of healthcare billing and reimbursement, including understanding of Medicare and Medicaid regulations.
• Experience with revenue cycle management technology, such as electronic health records (EHR) and revenue cycle management software.
• Strong analytical and problem-solving skills, with the ability to develop and implement effective solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strong leadership skills, with the ability to motivate and develop a high-performing revenue cycle team.
• Knowledge of Air Medical industry and its unique challenges and regulations is a plus.
  
  

Our Core Competencies

• Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
• Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.
• Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
• Service. We are dedicated to the service of our customers, our communities and each other.
  
  

Behavioral Competencies

• Leader Identification - Effective performers identify with the role of leader and enjoy positions of responsibility and the exercise of authority. They understand that management is a distinct vocation and choose to be in a leadership position.
• Organizing & Planning - Effective performers have strong organizing and planning skills that allow them to be highly productive and efficient. They manage their time wisely and effectively prioritize multiple competing tasks. They plan, organize, and actively manage meetings for maximum productivity.
• Results Orientation - Effective performers maintain appropriate focus on outcomes and accomplishments. They are motivated by achievement and persist until the goal is reached. They convey a sense of urgency to make things happen. They respect the need to balance short- and long-term goals. They are driven by a need for closure.
• Talent Management - Effective performers keep a continual eye on the talent pool, monitoring skills and needs of all team members. They expand the skills of staff through training, coaching, and development activities related to current and future jobs. They evaluate and articulate present performance and future potential to create opportunities for better use of staff abilities. They identify developmental needs and assist individuals in developing plans to improve themselves. They stay proficient in appropriate talent management processes, including best practices for prospecting, recruiting, selection, orientation, and succession management.
• Team Management - Effective performers create and maintain functional work units. They understand the human dynamics of team formation and maintenance. They formulate team roles and actively recruit and select to build effective workgroups. They develop and communicate clear team goals and roles, and they provide a level of guidance and management appropriate to the circumstances. They reward team behavior and foster a team atmosphere in the workplace.
  
  

The PHI Health Advantage

For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.

Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average, and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.

DISCLAIMER

The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws