What are the responsibilities and job description for the Water Field Customer Service Supervisor position at phila?
This is utility field customer service work at the first supervisory level, directing the day to day field operations of field employees in the Water Department’s Operations Administration section. Employees in this class supervise water field operations in one of three areas of assignment: Customer Service, Delinquency & Restoration, or Metering. Employees in the Customer Service assignment supervise field employees responsible for conducting field investigations of customer complaints and claims pertaining to water and sewer services, plumbing violations and emergency repairs and are the issuance and enforcement of Notices of Plumbing Defects when water and sewage violations are found. Employees in the Delinquency & Restoration assignment supervise field employees responsible for conducting field investigations, issuing violations and Notices of Plumbing Defects, collecting payment of delinquent and non-complaint accounts, the shut-off and restoration of delinquent accounts and the shut-off of illegally restored services. Employees in the Metering assignment are responsible for supervising employees engaged in the installation, troubleshooting, testing, and replacement of residential and commercial water meters. Employees in this assignment review and approve proposed utility designs and drawings, investigate construction variances and permit refunds, manage meter testing and inventory and perform investigations for revenue recovery. Communicating in the field with customers, business representatives, and the public to resolve problems and complaints is a significant aspect of the work. Work is performed under the direction of a Water Field Customer Service Assistant Manager.
