Front Desk Receptionist

Philadelphia Country Club is seeking an energetic, warm and friendly professional to join our team! This candidate will be a steward of hospitality and will set the tone for each exceptional member and guest experience that transpires at the Club. Our culture of excellence, innovation and engagement empowers every team member to create the best Membership experiences possible and seek solutions to anticipate issues before they arise. The Receptionist will work closely with the Assistant General Manager, along with all departments of the club, to ensure the operation maintains and exceeds platinum club-level service.

About Us:

Founded in 1890, the Philadelphia Country Club is among the elite private, member owned clubs in the country. It is recognized as a Platinum Club of America. The Club's 975 Members and Guests enjoy exceptional facilities and service in a "family focused" setting. The Club's facilities include a 27-hole championship golf course, hydro tennis courts, paddle courts, squash courts, pickleball court, fitness center, a state-of-the-art resort style pool, a Summer House, a rustic Lodge for trap and skeet shooting, four lanes of bowling and 100,000 square foot clubhouse featuring casual and formal member dining rooms and recently renovated private dining facilities.

Overview of Responsibilities:

Member Service

• Offers a cheerful, professional greeting over the phone and determines the member's need and successfully assists in putting the member in contact with the proper team member.
• Able to manage and accept all types of reservations over the phone, including but not limited to event registrations, dining reservations, golf tee times, online court reservation and online lesson registrations. Communicates constantly with the F&B, Golf and Athletics department.
• Acknowledges Members and Guests with a greeting or by Mr. and Mrs. (Last Name) or Doctor. Provides a friendly and welcoming environment which includes eye contact, a smile and a greeting, acknowledging every Member or Guest maintaining outstanding, fast and efficient service.
• This visible and engaging professional will provide an exceptional member experience, ensuring and maintaining proper standards through all areas near the entrance of the club and the front desk.
• Promptly greets anyone entering the property, offers to check coats and escorts members and guests to destinations throughout the clubhouse.
• Creates ways to expand on member value by researching additional services or amenities to enhance front desk service.

Administrative

• Maintains reservations in Seven Rooms, ensures reservation details are recorded, properly spaces table turns, follows up and confirms all reservations.
• Inputs, changes and deletes athletic reservations from the club website.
• Inputs, changes and deletes tee time reservations from the club website
• Provides administrative and clerical support to other departments.
• Facilitates, arranges, labels, posts and sends mailings created by the communication department.
• Sends large group emails through the club website.
• Maintains the Front Desk e-mail account and appropriately responds to members and guests in a timely manner.
• Creates and proofreads documents, letters and menus to ensure communications are grammatically correct and represent our brand.
• Listens actively and relays information accurately to others.
• Maintains the weekly event binder at the Front Desk and remains up to date on all event information to be able to answer questions for members and guests.

Operations

• Acts as coat room attendant when one is not on duty. Greets guests and immediately offers to check any jackets, coats or belongings. Provides proper tags and contributes to the maintaining of cleanliness in the coat room.
• Utilizes POS System and Online Mobile App Ordering Software to input F&B orders. Stays up to date with weekly menu knowledge in order to efficiently take and input take-out and delivery orders for Food & Beverage.
• Maintains the daily log for delivery, communicates with the delivery driver as needed.
• Serves as the members' contact for car service offerings. Arranges services, files appropriate billing and maintains a relationship with the transportation company.
• Utilizes the club's Emergency Response Plan and call 911 should an emergency arise.
• Monitor visitor's access and maintain security awareness, reports unauthorized people in the Club.
• Manages the Club's lost and found program.
• Maintains the cleanliness of the front desk and reports any maintenance or housekeeping issues.

Requirements for the positions include:

• Three year minimum experience in a fast-paced, high-end hospitality establishment
• Ability to work irregular hours, including evenings, weekends and holidays
• The ability to operate a computer to enter, retrieve, review or modify data utilizing word, excel, outlook, power point, email, Jonas, SevenRooms, club website, club mobile app and reservation systems, ADP, internet, and other software programs at a high level or proficiency.
• A friendly and outgoing personality with strong communication skills and high visibility
• A commitment to the profession and high ethical standards
• Impeccable and verifiable references

Philadelphia Country Club will offer an attractive and competitive compensation to include:

• Competitive hourly wage
• Educational expenses in accordance with the annual budget
• Medical, dental, life insurance
• 401K with club match
• Paid vacation
• Complimentary staff meals

Professionals meeting or exceeding the stated requirements are encouraged to submit their resume and cover letter to:

Nick Forrester

Assistant General Manager

Philadelphia Country Club

nforrester@philadelphiacc.net

All applicants must be able to provide FBI/Criminal Background Check, PA State Police Check, and Child Abuse Clearances.