Electronic Health Records (EHR) Systems Manager

Electronic Health Records (EHR) Systems Manager Job DescriptionPhiladelphia FIGHT is a leading Federally Qualified Health Center with multiple clinical sites, providing access to state-of-the art, culturally competent primary care, advocacy, social services, consumer education, and outreach for all patients in need, regardless of HIV status or insurance status. Each clinic has a unique focus, these include primary care for People Living with HIV, primary care for individuals returning from incarceration, primary care for pediatrics, adolescent, and young adults, primary care for people experiencing homelessness, primary care for injection drug users, gender affirming care, dental and behavioral health.Under supervision of the Director of Quality Assurance and Improvement the Electronic Health Records (EHR) Systems Manager provides project management, training, and tier II/III service desk support to Philadelphia FIGHT for all clinical information systems. This position analyzes, supports, manages enhancements, tests, and implements clinical information systems as directed by the Department Leadership, EHR Governance Committee, and organizational stakeholders. The position coordinates and implements all activities of small to medium sized information systems projects, and ensures projects are completed, on time and within budget, in coordination with the established project team. The EHR Systems Manager plans, manages, and guides projects, to implement clinical information systems to satisfy strategic and regulatory requirements.Must be able to analyze new and/or possible systems enhancements identifying present and future business needs. The position works closely with various steering committees, health center staff, and senior leadership to ensure modifications are appropriate and are consistent with established regulatory and best practice standards. The position analyzes present systems for enhancements to improve data integrity. The position respects and promotes the mission, vision, and values of Philadelphia FIGHT.Qualifications: The EHR Systems Manager will have a Master's Degree or Bachelor's in a relevant discipline or with relevant experience. The EHR Manager will also have previous supervisory/managerial experience, and two (2) years of relevant experience in project management or clinical information systems/technology. Professionals with expertise in eClinicalWorks, our primary EHR system, are preferred. Other qualifications include:

• Experience working with clinical informatics databases containing Protected Health Information.
• Experience with enterprise level service desk systems.
• Ability to troubleshoot, repair, or escalate software issues in a timely manner.
• Understanding of software, data access and retention protocols, and optimized practices as they relate to security and software roll-outs.
• Excellent written and oral communication skills.
• Ability to express concepts in a clear, easy-to-understand manner to both technical and non-technical stakeholders
• Proficiency in Electronic Health Records (EHR), with expertise in eClinicalWorks preferred.
• Experience working with community health centers or federally-qualified health centers (FQHC) a plus.
  
  

Responsibilities: The primary EHR System currently utilized by Philadelphia FIGHT is eClinicalWorks (eCW). Key responsibilities include but are not limited to:General Responsibilities:

• Direct supervision of clinical information systems/EHR technicians (tier I/II) and EHR Interns
• Provides tier II/III EHR service desk support for issues related to clinical information systems
• Coordinates the management of deliverables, maintenance of task lists, closure of open tickets, and other project management aspects necessary for meeting service commitments for the EHR Department
• Develops policies and procedures related to the maintenance and/or data hygiene of the EHR
• Designs and executes testing plans for new functionality, product releases, enhancements, and regulatory modifications using business, clinical, and use cases.
• Proactively informs staff of any relevant issues in the EHR Software including new eCW release versions and features.
• Provides/maintains EHR onboarding training for new staff.
• Project management for clinical information systems projects.
• Defines clinical requirements for changes that require system work or high level of standardization and communicates with project stakeholders.
• Assists with systems administration, troubleshooting, resolution, and workflow optimization.
• Work in close collaboration with the clinical informatics team to conduct data analysis, identify relevant key performance indicators, and optimize system use.
• Collaborate with Health Center leadership on workflow optimization, training, and other support related matters
• Provides operational support for applications including data integrity, maintenance, training, and vendor interaction while assisting end users in satisfying both ad-hoc and ongoing support needs.
• Coordinates, liaises, and escalates information systems problems to suitable resources; i.e., SaaS (Software as a Service) and hardware vendors, to ensure timely resolution or temporary workarounds.
• Follows relevant procedures to resolve incidents and fulfill requests within agreed upon service level agreements (SLAs).
• Protects the confidentiality of information contained within all information systems through the monitoring and routine testing of backup systems and effective user controls.
• Establishes productive working relationships and maintains effective communication with teammates and end users.
• Chair FIGHT's EHR governance committee
• Contributes to continuous improvement and strategic goals.
• Is available for on-call duties as dictated by project scale.
• Other duties as assigned
  
  

Supervisory Responsibilities:

• The EHR Systems Manager is responsible for directly supervising EHR Support Desk Staff, currently one position. Supervisory responsibilities are subject to change based on organizational needs and department growth.
  
  

Other: Initial probationary period is three months. Must complete Philadelphia FIGHT Credentialing and Privileging to provide direct services with Federally Qualified Health Centers. Compensation: Competitive, benefits included. Benefits, including health benefits, as per FIGHT's employee handbook begins on the first day of work. The salary range is $60,000-75,000 annually depending on education and experience. Work environment: Generally, works in an office environment but may occasionally be required to perform job duties outside of the office setting, including providing support in clinical setting. Minimal local travel required between Philadelphia FIGHT Health Centers (Philadelphia FIGHT Health Centers are currently all located in Center City Philadelphia within less than 6 square blocks). Availability for occasional work outside of regular office hours. Ability to work from home with WiFi/Computer Access.Physical demands: Occasional move or transport of 15-30 pounds. Ability to remain in a stationary position approximately 80-90% of the day. Ability to work at a computer screen for long periods of time. Ability to move between spaces inside and outside of the office. Ability to ascend and descend stairs frequently. Ability to squat/position self/or operate to work in space close to the ground occasionally.Work hours: 40 Hours/Week (M-F 9:00am - 5:00pm); Exempt. Hybrid, remote work from home one day a week starting with opportunity to increase work from home schedule as/if Supervisor approves after fully trained and onboarded to position. Philadelphia FIGHT requires proof of completed COVID-19 vaccination series for all new employees hired. Medical and religious exemptions will be honored consistent with EEOC regulation.FIGHT is an EEO, Affirmative Action, LGBTQ, people living with HIV/AIDS, and protected veterans' institution.We recognize that an inclusive workforce with a variety of views, perspectives, and backgrounds is an integral part in our organizational success. We encourage and embrace a diverse workforce that provides us with unlimited ideas and innovative solutions. We are dedicated to recruiting, hiring, and retaining employees from many backgrounds.To apply: https://www.fight.org/careers/