Customer Support Representative

General Description :

The Customer Support Representative, under direction, will assist with all types of customer service interactions, including phone calls, emails, and in-person interactions. This individual will need to be highly organized, detail-oriented, and able to multitask in a high-paced environment.

Principal Duties

• Support all aspects of the adjudication process, including registering customers for daily hearings, compiling customer ticket information, answering general and specific questions, and assisting the customer throughout the hearing process.
• Assists customers with installment payment plans, including explaining the program rules and ensuring customer compliance and awareness.
• Review and investigate requests for customer assistance via telephone, mail, e-mail, and in-person, and to provide answers to such inquiries.
• Maintain daily work logs.
• Work is performed under the supervision of the department supervisors.
• Completes other duties as assigned by Manager.

Required Knowledge, Skills, and Abilities :

Minimum Acceptable Training, Experience, and Education :

Working Hours : 8 : 45 am to 5 : 15 pm Monday through Friday and a mandatory Saturday in rotation. Shift may change to meet operational needs.

Selection Process :

APPLICANTS WHO HAVE AT LEAST TEN (10) YEARS OF SERVICE WILL HAVE FOUR (4) POINTS ADDED TO THEIR TOTAL SCORE. ONLY APPLICANTS WHO SCORE 70 AND ABOVE ON THE TEST WILL BE INVITED TO THE ORAL INTERVIEW PHASE OF THE PROCESS. ONLY THOSE APPLICANTS WITH A COMBINED TOTAL SCORE OF 70 WILL BE PLACED ON THE ELIGIBILITY LIST.

Salary : $38,302 - $47,877