What are the responsibilities and job description for the Customer Service Support Administrative Assistant (Valhalla, NY) position at Philips?
As a Customer Service Support Administrative Assistant you will support and manage the requirements of the biomedical technicians (Philips and hospital employed) to ensure the successful operations for our multivendor contract customers.Your Role : Work closely with the hospitals rental request, purchase services, tools acquisition, return materials authorization (RMA's), tracking information, and order status.Maintain a database of test equipment calibration compliancy, communicate with biomed technicians on request status, open / close service work orders and any additional special requests Assist with vendor billing verification and posting to SAPIdentify and escalate customer issues to ensure efficient resolution and satisfactionPerforms all administrative duties within established Philips and regulatory timeframes, which may include timesheets, service work orders, expense reports, Field Change Orders, Lifecycle Solutions quotes and Order, site and service documentation, and other related paperwork.You’re the right fit if : Your skills include being proficient in Microsoft Office Suite (word, excel, powerpoint, outlook) and familiar with CRM software; preferably Infoview and SAPYou have acquired a High School diplomaYou must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.You have a strong ability to prioritize workload, skilled at multitasking, and have an excellent verbal and written communication skills.How we work togetherWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.This is a field role.About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.Learn more about our business.Discover our rich and exciting history.Learn more about our purpose.Learn more about our commitment to diversity and inclusion.Philips Transparency DetailsThe hourly pay range for this position in NY is $23.32 to $39.98, plus overtime eligible.This is an hourly pay position, plus overtime eligible. This role also includes training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including, job-related knowledge / skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.For this position, you must reside in or within commuting distance to Valhalla, NY .It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy / childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and / or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer / Disabled / Veteran
Salary : $23 - $40
