What are the responsibilities and job description for the National Support Specialist - Hospital Patient Monitoring position at Philips?
Job Title
National Support Specialist - Hospital Patient Monitoring
Job Description
As a National Support Specialist, you will mentor Hospital Patient Monitoring (HPM) customer-facing engineers, focusing on improving capabilities and providing on-site and phone support to our Field Service Organization, as required, to resolve complex technical problems and product issues within a given modality that are beyond the capabilities of the local field service organization.
Your role :
- Taking ownership of resolving the assigned technical issues using Philips resources (CCSC / BIU) as required. You will do this by providing technical assistance and project managing an escalation when additional technical resources need to be included.
- NSS supports new products introductions and installations both on-site and remotely. Information is shared bi-directional including FSE's, BIU, CSS's who support NPI.
- Taking a leadership role in the repair / solution of technical / product problems and has additional responsibility to instruct the CSS and FSE in the repair / solution process utilized, if necessary, pass any new information on to Service Programs as to the process utilized.
- Region BIU interface for / with the field problem escalation, FPR's, etc.
- Providing leadership, training, and technical assistance to the Field Organization as the modality expert must be available for not only site visits but as a consultant over the phone to any field based associate (sales, clinical). Must be willing to travel up to 60% and be available 24 / 7 via phone or pager when scheduled on call.
You're the right fit if :
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is a Field based role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Philips Transparency Details
The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $39.05 to $62.48 per hour.
The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $41.11 to $65.77 per hour.
The pay range for this position in AK, DE, MD, NY, RI, or WA is $43.16 to $69.06 per hour.
The pay range for this position in CA, CT, DC, MA, or NJ is $46.04 to $73.66 per hour.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge / skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
LI-PH1
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer / Disabled / Veteran and maintains a drug-free workplace.
Salary : $39 - $62
