What are the responsibilities and job description for the Guest Relations Manager position at Phillips Chevrolet of Frankfort?
Phillips Chevrolet is currently hiring for a Full-time Guest Relations Manager. This position requires a 40 hour work week Monday-Friday from 8:00am-4:30pm.
Do you desire to be part of an award-winning & successful team? The automotive career-path is rapidly growing in technology, seeking an eager and motivated team-player.
The Guest Relations Manager will be responsible for monitoring all daily incoming & outgoing phone calls to the dealership. You will be making sure all calls inbound/outbound meet our company standards to the fullest. This position involves handling any and all miscommunications with our customer base.
We strive to continue to assist our guests with the utmost positive & personable experience. We put our customers 1st which has led us to be the #1 Chevy Dealer in Illinois. Our award-winning staff is a key to our success. We provide you with the training to gain the skills for you to develop a career path that lasts.
Phillips Auto Group prides itself on its success, growth, and opportunity. With over 50 years in business, 350 employees, and 3 locations, we continue to thrive in the automotive industry. Our job culture is unlike any other that keeps evolving to advance in the car business. We put our customers 1st which has led us to be the #1 Chevy Dealer in Illinois. Our award-winning staff is a key to our success. We provide you with the training to gain the skills for you to develop a career path that lasts.
What We Offer:
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Medical and Dental
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401K Plan
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Paid time off and vacation
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Growth opportunities
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Paid Training
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Employee vehicle purchase plans
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Family owned and operated
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Long term job security
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Health and wellness
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Flexible Work Schedule
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Discounts on products and services
Responsibilities:
- Daily monitoring all inbound/outbound calls to the dealership
- Returning missed calls
- Rectifying any issues or complaints
- Maintaining proper phone etiquette by all employees
Qualifications:
- At least one previous role based in strong customer service experience
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Excellent phone etiquette
- Must have strong computer skills
- Willing to submit to a pre-employment background check & drug screen
