What are the responsibilities and job description for the Collections Representative position at Phillips & Cohen Associates, Ltd.?
Collections Representative
Wilmington, DE, USA Req #67
Tuesday, February 18, 2025
Consumer Care Specialist (Collections Representative)
As a Consumer Care Specialist, you will be communicating with consumer representatives on behalf of clients, to address delinquent credit card portfolios. This role requires professionalism, tact, and caring, and is great for individuals who are naturally compassionate and believe in helping others.
Among Other Responsibilities, You’ll Primarily Be Involved In
Although Schedules May Change From Time To Time As Business And/or Client Needs Evolve, Schedules Generally Have The Following Structure Over a 40-hour Work Week
OUR COMMITMENT TO FLEXIBILITY.
To promote work and life flexibility, PCA has implemented a hybrid work policy. Colleagues are generally required to work onsite from a PCA office location full-time. However, they do have the option of applying to work from home if they meet certain eligibility requirements. These requirements are role specific and have been established to ensure that employees have the adequate knowledge to perform their duties from home.
WHAT NOW?
If this job ad resonates with you and you envision starting a rewarding career at PCA, we’d love to hear from you! Apply now and our human resources team will be delighted to review your candidacy.
About Phillips & Cohen Associates, Ltd.
PCA provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, state or local laws and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of our jobs.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Other details
Wilmington, DE, USA Req #67
Tuesday, February 18, 2025
Consumer Care Specialist (Collections Representative)
As a Consumer Care Specialist, you will be communicating with consumer representatives on behalf of clients, to address delinquent credit card portfolios. This role requires professionalism, tact, and caring, and is great for individuals who are naturally compassionate and believe in helping others.
Among Other Responsibilities, You’ll Primarily Be Involved In
- Applying polite and customer-service-focused communication that adheres to federal and state guidelines on every call.
- Attempting to resolve account balances by engaging with consumers to determine the best possible arrangement.
- Partnering with Team Lead and/or Operations Managers to solve unique and/or complex matters.
- Working collectively and supporting each other to ensure top-of-the-line customer and quality service.
- Competative starting salaries / hour plus monthly bonus opportunities.
- Salary Accelerator, granting salary increases in the first and second year of employment.
- Access to PCA’s Global Career Path for employee development.
- Competitive benefits package which includes Medical, Dental & Vision.
- 401k program with PCA matching part of employee contributions.
- Short-term & Long-term disability insurance company sponsored life insurance.
- Paid Time Off.
- Casual dress code, Jeans are ok!
- Free Parking.
- High school diploma or equivalent.
- Customer service and/or call-center experience.
- Computer proficiency, including Microsoft software applications, the ability to multi-task across multiple applications, and navigate between multiple screens, etc.
- Assertive, clear, and concise written and verbal communication skills.
- Ability to adhere to a regulated and structured work environment, including reading scripts.
- Customer-service-focused with sensitivity to individuals experiencing grief and loss.
Although Schedules May Change From Time To Time As Business And/or Client Needs Evolve, Schedules Generally Have The Following Structure Over a 40-hour Work Week
- 2 Days (Monday – Thursday): 8:00 AM – 5:00PM
- 2 Days (Monday – Thursday): 12:00 PM – 9:00PM
- Fridays: 8:00 AM – 5:00 PM, 6:00 PM
- One Saturday per month: 8:00 AM – 12:00PM
OUR COMMITMENT TO FLEXIBILITY.
To promote work and life flexibility, PCA has implemented a hybrid work policy. Colleagues are generally required to work onsite from a PCA office location full-time. However, they do have the option of applying to work from home if they meet certain eligibility requirements. These requirements are role specific and have been established to ensure that employees have the adequate knowledge to perform their duties from home.
WHAT NOW?
If this job ad resonates with you and you envision starting a rewarding career at PCA, we’d love to hear from you! Apply now and our human resources team will be delighted to review your candidacy.
About Phillips & Cohen Associates, Ltd.
PCA provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, state or local laws and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of our jobs.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Other details
- Job Family Phillips & Cohen Associates, Ltd.
- Pay Type Hourly
- Travel Required No
- Required Education High School
- Wilmington, DE, USA
