Sales Assistant / Inside Account Manager

Job Type: Part Time

About Us: Phillips Alarm is a family owned company that is a leading provider of advanced security and alarm systems, dedicated to ensuring the safety and peace of mind of our clients through cutting-edge technology and exceptional customer service. We pride ourselves on our commitment to excellence, dependability, and treating everyone like family. As we continue to grow, we are looking for an organized and proactive Sales Assistant / Inside Account Manager to join our team and help streamline our operations.

We are a tight knit group, and we truly treat everyone like family. We go above and beyond for each other to make everyone feel like we are a part of something bigger than ourselves. The managers never refer to anyone here as an “employee”. We are all “co-workers”, and you will see that the managers and owners themselves doing everything from office work, to being out in the field helping with installations / sales.

We meet as an entire company every month to update everyone on where we are as a group and provide a time and place for everyone to give input and feedback. And we try to have some sort of company social at least once a quarter.

Job Summary:
The Sales Assistant / Inside Account Manager is a critical role at Phillips Alarm, responsible for managing customer inquiries, qualifying leads, creating proposals, and closing business. This inside sales position involves daily interactions with prospective customers via phone, email, and online communication, supporting the growth of the company’s sales and revenue.

Key Responsibilities:

• Lead Qualification & Sales Support:
  • Respond to inbound customer inquiries within 2 hours during office hours.
  • Qualify 30-40 sales inquiries per month, directing them to inside or outside sales consultations.
  • Engage leads and convert them into qualified prospects, ultimately turning them into long-term customers.
• Proposal Creation & Job Conversion:
  • Generate 10-20 proposals/quotes per month.
  • Close 10-20 jobs per month by converting proposals into completed sales.
  • Ensure a steady flow of new recurring monthly revenue (RMR), targeting $500 per month.
  • Achieve $10,000-$20,000 in new project revenue per month (including equipment and installation).
  • Drive 100-200 hours of installation labor per month.
• Customer Relationship Management:
  • Establish and maintain strong customer relationships throughout the sales cycle to earn "trusted advisor" status.
  • Collaborate with Sales Leadership, Service, and Install teams to ensure smooth account onboarding and implementation.
  • Request and obtain referrals to expand customer base.
• Sales Performance & Targets:
  • Consistently meet or exceed assigned monthly revenue and activity quotas.
  • Maintain high levels of activity to ensure consistent achievement of sales goals.
  • Utilize CRM tools to track and manage leads, ensuring accurate and up-to-date information.
• Communication & Collaboration:
  • Communicate with customers via video, phone, and email to provide effective solutions and updates.
  • Participate in weekly sales team meetings and regular one-on-one sessions with the manager.
  • Work with cross-functional teams to support the business and drive sales productivity.
• Professional Development & Improvement:
  • Complete required technical training and continue improving sales techniques.
  • Regularly communicate customer needs, trends, and market intelligence to assist in marketing and product development.
• Core Values & Company Culture:
  • Demonstrate the core company values: Excellence, Dependability, and Family in all business transactions.
  • Maintain a positive, solution-oriented attitude toward challenges and opportunities.
  • Project a positive company image and refrain from engaging in negative discussions about competitors.
• Additional Duties:
  • Perform other duties as needed or assigned by management.

Required Skills & Qualifications:

• Strong communication skills (phone, email, video) for both customer engagement and internal collaboration.
• Proven ability to meet or exceed sales goals and KPIs.
• Experience with CRM tools and the ability to maintain accurate customer and prospect records.
• Ability to work independently and as part of a team.
• High level of organization and attention to detail.
• A positive attitude and strong work ethic.

Phillips Alarm is committed to providing a positive and collaborative work environment. We believe in fostering a culture of trust and support for our team members and are looking for individuals who share these values.