Customer Service Representative Part-Time

We are seeking a detail-oriented and customer-focused individual for a temporary, part-time role with a municipal organization dedicated to serving the community with professionalism and excellence. The Customer Service Representative is primarily responsible for performing routine clerical, accounting, administrative, and data processing work in the collection of water, sewer, sanitation, and miscellaneous fees and charges from the public and / or customers.

Responsibilities :

• Processes and reviews all new utility accounts for accuracy by checking name, address, contact information, billing cycle, correct utility services listed, meter reading, and date.
• Prepares and reconciles bank deposits against the Utility Billing System for payments, pertaining to utility bills, customer security deposits, landlord fees, and transfer fees; provides the Finance Department with a daily breakdown of payment types in order to ensure proper posting to cash receipts.
• Create and complete service orders for disconnecting previous accounts when a new account is processed.  Verify there are no duplicated service orders, dates, and forwarding addresses.
• Create and complete service orders in the Utility Billing System for new accounts and accounts that are closing.
• Process and review service orders for closed accounts. Pull original service agreement from files if needed and forward to appropriate departmental personnel.
• Receives telephone calls and citizen visits concerning utility billings or services for the Utility Billing Department answers incoming calls and routes callers or provides information as required.
• Responds to e?mail correspondence from citizens and / or various sources concerning questions, concerns, or information within the Utility Billing Department.
• Research and obtain correct mailing addresses for returned utility bills as well as returned refund checks by contacting customers.
• Files new customer service agreements for new utility and commercial sanitation accounts.
• Administers and implements appropriate procedures for delinquent utility accounts that have been finalized. The procedure is to include cross?referencing of the Utility Billing System to ensure an active account does not exist. Contact customers through phone call, email, or letter. Follow up on accounts weekly.
• Complete service orders in the Utility Billing System when they are completed by the appropriate department.
• Notifies utility customers of any possible problems prior to being billed, such as unusually high usage and / or leaks. Verifies adjustment forms are completed correctly when submitted.
• Monitor weekly billing reports and validate for accuracy by cross?referencing work order reports with new applications and account transaction reports. Advise the Customer Service Manager of any billing issues.
• Acts as backup to the Customer Service Representative II and the Utility Account Specialist.

Requirements :

Schedule :   This is a 2 month temporary role. The role requires availability for up to 29 hours per week during the day.

Pay Rate : $16 / Hour

Salary : $16