What are the responsibilities and job description for the Solutions Engineer (Integrated Systems) | $90K-$100K + Benefits | Industry Leading Integrated Solutions Provider position at PhillyTech.Co?
Company Description
You must be within commuting distance of Philadelphia for this role. And be willing to travel to the office 4-5 times a week.
Our client is an industry-leading, award-winning integrated technology solutions provider for builders and building owners. They’ve been in business for 10 years. They are a one-stop shop for all connected building needs, including low-voltage cabling and infrastructure, network build-out, and all IP endpoints, including access control, IP cameras, Wi-Fi, and A/V. Their CEO has been featured on Fortune Magazine, acknowledging their service quality for its reliability and efficiency, and they have won the Thought Leadership Award in 2024.
Benefits:
- Dental, health, and vision insurance
- PTO
- Retirement plan
- Quarterly performance-based bonus structure
Job Description
We are seeking a highly knowledgeable and articulate Solutions Engineer to act as a subject matter expert and technical advisor across the full customer lifecycle. This expert-level role supports both pre-sales and post-sales activities, offering in-depth technical guidance on our client’s core offerings, including structured cabling, access control, and network infrastructure solutions.
The Solutions Engineer plays a critical role in translating customer needs into customized, practical, and scalable solutions—supporting the sales team during the deal cycle, and ensuring smooth transitions through implementation and support.
Responsibilities
- Partner with account executives to assess client needs and design tailored solutions aligned with the client’s service capabilities.
- Participate in discovery meetings, site assessments, and technical presentations to prospective clients.
- Create technical documentation, solution diagrams, and detailed scopes of work for proposals.
- Provide product and service expertise to support RFPs, quotes, and competitive differentiators.
- Serve as a technical liaison during onboarding and deployment, ensuring successful project implementation.
- Collaborate with operations and field engineering teams to align client expectations with delivery.
- Troubleshoot complex issues, offer escalation support, and provide long-term technical guidance to clients.
- Gather feedback from customers to inform continuous improvement of solutions and services.
Qualifications
- 3 years of experience in a technical solutions, systems engineering, or network infrastructure consulting role.
- Deep expertise in structured cabling, access control systems, and network infrastructure design and deployment.
- Strong understanding of IP-based systems, including surveillance, access, and communications technologies.
- Proven experience in client-facing roles, delivering presentations, proposals, and project plans.
- Ability to translate complex technical concepts into accessible language for non-technical stakeholders.
- Excellent written and verbal communication, organizational, and problem-solving skills.
- Experience with project scoping, technical drawings, and collaboration with engineering teams.
Additional Information
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