What are the responsibilities and job description for the Client Services Manager - FAWN position at PHMC?
Responsibilities:
Case Management and Supervision
Recruits and manages FAWN’s Case Management program to improve client self-sufficiency and reduce reliance on food pantry service. Our service will focus on budget management, assistance with enrolling in subsidy programs (CAP, CRP, TANF), provide additional resources, etc. Maintain a caseload of 10 during the pilot phase, and expand as needed.
Develops service plan to provide a variety of social services referrals and to define goals and objectives; determines need for social, behavioral, medical and/or psychological services; provides individual or family counseling as needed; makes referrals to a variety of support agencies; monitors individual and family progress, cooperation, and acceptance of services
Case supervision for interns and volunteers taking on cases, as relevant.
Attends periodic staff and personal conferences; confers with Program Director on difficult problems; prepares reports and correspondence; keeps records of all assigned cases
Refers consumers to needed programs and provides consumers with community resource guides and information including services/programs provided by PHMC and its affiliates.
Food Distribution Services
Assists with calls to FAWN inquiring about the program; collecting intake data including name, number of family members, need, etc.; determines eligibility; schedules pantry appointments.
Orders food weekly, accepts deliveries and assists with restocking of supplies including the breakdown of large volume purchases.
Manages on site operations for pantries and liaises with site contacts when relevant.
Administrative
Plans, reviews and evaluates operating policies, practices and procedures for FAWN and assists FAWN Program Director in policy review and implementing changes in program procedures.
Supports data collection necessary to track consumer information and service history and input into database.
Participates in grant-writing, progress reports, and other resource development activities for FAWN program and other TPFC programs as needed.
Assists in daily operations of the food pantry and nutrition education classes.
Supports the Director in the development and expansion of the FAWN program.
Skills/Required Knowledge:
The principles, practices and techniques of case work
Knowledge of social services, child welfare and family systems services.
Knowledge of hunger relief systems, health promotion, and nutrition education.
Theories, principles and techniques of working with individuals with severe emotional, mental, and social problems
The principles, practices, methods and techniques in the field of social service planning
Good organizational and interpersonal skills.
Comfortable working in a fast paced environment.
Good organizational and problem-solving skills.
Comfortable with conflict management and having difficult conversations.
Maintains professionalism by establishing relationships that are ethical, client-oriented, and not self-interested.
Skills in typing, basic computer operations, Microsoft, PowerPoint, Excel, etc.
Comfortable working with numbers.
Comfortable working in a fast paced environment.
Completes paperwork and other responsibilities in a timely and accurate manner, maintains organized work environment.
Ability to improve processes and systems while facilitating input and suggestions from others; finds the best approach to get the work done.
Culturally sensitive to the needs and diversities of multi-cultural communities.
Able to meet the physical requirements of the position (managing food loading, storage and preparing food bags).
Experience:
Minimum 4 years’ experience managing in hunger relief, food services or social services.
Physical Requirements / Working Conditions / Exposures:
Position requires frequent:
Standing / Walking
Lifting / Carrying
Pushing / Pulling
Bending / Stooping
Using arm, leg and back muscles for extended periods
Unloading vehicles
*Education Requirement:
Bachelor’s in social work, public health or a related field required. Master’s preferred.
Salary: Full Time. Grade 17.
Equal Employment Opportunity:
PHMC and Turning Points for Children are committed to providing Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to age, race, creed, color, religion, gender, sexual orientation, national origin, disability, marital status, status as a covered veteran, genetic predisposition or carrier status or any other characteristic protected by law.
