What are the responsibilities and job description for the Patient Experience Representative - Guest Services position at Phoebe Physicians?
EDUCATION REQUIREMENTS
High School Diploma or GED (Required)
2 year / Associate Degree (Preferred)
EXPERIENCE REQUIREMENTS
2 - 3 years Experience in Service excellence and (or) healthcare environment (Required)
CERTIFICATIONS AND LICENSURES
Required Certifications and Licensure : Basic Life Support (BLS) must be obtained within 6 months of hire.
GENERAL SKILLS
Organizational Skills
Communication Skills
Interpersonal Skills
Customer Relations
Analytical
Grammar / Spelling
Read / Comprehend Written Instructions
Follow Verbal Instructions
Basic Computer Skills
Problem Solving Skills
PHYSICAL REQUIREMENTS
Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors
Have good - manual dexterity and eye-hand-foot coordination
Ability to perform - repetitive tasks / motion
PHYSICAL DEMANDS
Standing - Continuously within shift (67-100%)
Walking - Continuously within shift (67-100%)
Sitting - Frequently within shift (34-66%)
Twist at waist - Occasionally within shift (1-33%)
Pushing / Pulling - Occasionally within shift (1-33%)
