What are the responsibilities and job description for the Family Financial Svc Counselor position at Phoenix Children's Hospital?
Position Details
Department : CORP | Financial Counseling
Location : Gilbert
Shift : Mon-Fri, Days, 8am-5pm
Category : Patient Financial Services
Posting # : 900055
Employee Type : Full-Time
Position Summary
Posting Note : Mercy-Gilbert Location
This position works with patient families to educate them on applicable insurance benefits and payment options for out of pocket amounts due. For uninsured and underinsured patients, the Family Financial Services Counselor works with the family to assist them in obtaining 3rd party covered through government and / or commercial plans and also walks them through the PCH financial assistance application process. This position provides a customer service friendly approach that is coordinated with the patient's care team in order to ensure that the family has a full understanding of liability, coverage and coverage options, and payment options.
Position Duties
- Meets with insured patient's parent / guardian to : Explain relevant benefits and applicable out of pocket amounts based on data obtained through various electronic tools and in payer websites. Determine family's ability to pay. Review existing balances with families. Develop a comprehensive plan to cover out of pocket amounts which may include one or more of the following : -Prompt pay discounts -Secondary coverage -Payment plans -Financial assistance / sliding scale discount -Other options Assist with the resolution of billing inquiries by facilitating process with customer service.
- Meets with self-pay patient's parent / guardian to :
Assess options for coverage payment which may include one or more of the following :
Phoenix Children's Mission, Vision, & Values
Mission
To advance hope, healing and the best healthcare for children and their families
Vision
Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.
We realize this vision by :
Values
