Residential Support Worker

General Position Description:

Under general supervision provides crisis support services to consumers receiving 24/7/365 crisis services. This may include the following levels of care/services; Gaylain’s House of Hope (for female staff as applicable) and/or any other service assigned by supervisor. Primary duties include supporting the medical and clinical services being provided to consumers, to include; maintaining a safe and therapeutic environment, assisting consumers with basic needs, e.g., providing bedding/towels, assisting with meal preparation, washing clothing, motivational counseling to enhance service delivery, transportation, and other duties assigned by supervisor. This position will also be responsible for transportation of consumers on a daily basis for outpatient groups at Lincoln Outpatient.

Performance Expectations and Competencies

1. Shall demonstrate the use of knowledge/skill/judgment and provide24/7/365 crisis management services that evidence ethical performance, and meet the needs of persons served and other stakeholders. Performance tasks shall include, but not be limited to:

a. Under the direct supervision of a supervisor or Team Lead RN, shall utilize knowledge/skill to maintain a safe and therapeutic environment and support professional services that are provided within 24/7/365 services.

b. Use of least restrictive interventions to promote consumer autonomy and assure safety for employees and other consumers on the unit.

c. Effective communication with consumers to enhance motivation and commitment to recovery process.

d. Providing basic individual and group communication and support groups.

i. Daily Meditation

ii. WRAP Groups

iii. Orientation Groups

iv. Exercise

v. Basic Skill Development

vi. Social Activities

e. Taking accurate vital signs that include blood pressure, pulse, respirations and monitoring general health status and safety and observing self-administration or medication administration as applicable.

f. Consumer Documentation to include:

i. Understanding of rules and structure of unit ii. Self-medication and MAR forms.

g. Consumer Record Documentation to include:

i. Service Notes

ii. Confidentiality and Privacy Practice Documentation iii. General admission and referral forms.

h. Transport of consumers to community resources.

i. Provide adequate supervision and adherence to the rules by the CTI consumers j. Monitor and report to supervisor any issues that become apparent with a CTI consumer

k. Use of a community based team approach that utilizes the resources of the community, consumer, and treatment team, to achieve positive consumer outcome, stabilize the crisis and appropriate transitions the consumer to needed services and supports .

l. Shall demonstrate the ability to work/be a part of24/7/365 organizational and therapeutic teams, and maintain positive working relationships with consumers, community stakeholders, referral organizations, and other employees/ departments of PCC.

m. Monitoring and maintaining internal control of consumer funds.

n. Shall develop a working knowledge of applicable organizational policy and procedure and demonstrate compliance. This shall include, but not be limited to:

• Personnel policies/procedures
• Employee Ethics/Corporate Compliance/Consumer Rights

(All CSW’s/RSW’s are required to complete upon hire and annually thereafter mandatory professional ethics training)

• Service record documentation
• Confidentiality/HIPAA
• Clinical Policy and Procedure
• Medication administration(as required by supervisor)

2. Driver Responsibilities

a. Must be punctual in attendance and strictly maintain timing schedules.

b. Maintain logs and document details which their employer seeks during the work hour.

c. Must be expert in maintaining and handling of vehicles.

d. Required to maintain regular checks on their vehicles and report malfunctions to the management as soon as possible.

e. Confirm pick up schedule 24 hours in advance.

f. Maintain consumer confidentiality.

g. Securely maintain consumer information.

h. Adhere to PCC Employee Code of Contact and all PCC policies and procedure.

3. Shall complete other duties as assigned by supervisor.

General Knowledge and Skills Required for Position:

General Knowledge of the dynamics of MH/DD/SA behavioral health disorders (BHD) and their impact upon persons served and their families; the bio/psycho/social factors involved in (BHD); up-to-date principles/techniques (evidence based/best practices) of crisis response, prevention, and intervention application to individuals possessing (BHD); the community resources available to persons with (BHD), to include behavioral health, social service, community services, and self-help groups; knowledge of billing and service record documentation requirements, NC Division of MH/DD/SA, ASAM/MCO, CARF and PCC policy/procedure.

General Skill in the application of crisis assessment/prevention/intervention techniques that are considered as ethical evidence based/best practices as defined by the NC Division of MH/DD/SA, and/or literature/research, and organizational policy/procedure; skill in the delivery of services using accepted crisis treatment modalities, to include, individual, family, marital, and in-community; skill in establishing/maintaining effective therapeutic and professional relationships with persons served and/or their family members; behavioral health providers; and, skill in accurately documenting services provided and billed.

Preferred and Minimum Position Qualifications:

1. At a minimum, the individual must meet the NC Division of MH/DD/SA requirements for Paraprofessional.

2. High School Diploma or equivalent.

3. At least one (1) year experience in delivering clinical crisis services. Credit may be given for previous crisis experience in other job positions, practicums, and internships as this experience relates to the provision of crisis services.

4. Preference may be given for individuals that are a Certified Peer Support Specialist (or pursing certification) or Alcohol and Drug Counselor.

Additional Job Requirements (Licenses, Certifications, Personal Vehicle, etc.):

1. Valid driver’s license (may be waived by supervisor if individual is a certified peer support specialist or CSAC)

2. 24/7/365 shift work is required for this position that may include availability by phone to work shifts and cover increased acuity on unit or as requested by supervisor.

3. Must have the ability to lift up to 20 pounds.

4. Must have the ability to move freely and be mobile for a minimum of 6 - 8 hours during work shift.

5. Travel is required as part of this position and may use company supplied vehicle and/or use of personal vehicle with mileage reimbursement as defined in PCC policy/procedure.

6. Must have the ability to operate telephone, fax machine, and computer hardware/software.

7. Must have the ability to write in a manner that is legible/readable/understandable.

8. Willingness to work in a high stress/risk environment that is driven by team performance

9. Transportation to and from work in various environmental conditions as 24/7 services are essential services that must operate 24/7/365.

10. Must complete and remain in compliance with the following trainings/certifications:

a. First Aid/CPR

b. EBPI – A/B

c. Blood Borne Pathogens

d. Medication Management

e. Others as specified by program requirements.

Essential Equipment Routinely Used In This Position:

1. Computer and Software to include: Microsoft office, Internet and other database software

2. Telephone

3. Driving of automobile

4. Fax machine

5. Blood pressure, temperature equipment

About PHOENIX COUNSELING CENTER

Phoenix is committed to providing easy access to a comprehensive range of behavioral health services in the Gaston, Lincoln, and Cleveland County communities. We deliver a continuum of care that includes screening, evaluation, crisis stabilization, sexual assault services, and both inpatient and outpatient treatment for mental illness, addictions, and developmental disabilities.