Quality Control Manager

• Knowledge of Quality inspection practices and procedures is required.
• Must have a working knowledge of the requirements of Quality Assurance/Quality Control programs.
• Must know the requirements for the GMC/Janitorial contracts Period Work Statement (PWS) and Statement of Work (SOW).
• At least two years of experience as a Supervisor/ Assistant Supervisor preferred
• Experience in creating and maintaining schedules.

• Must be authorized for coverage under agency insurance, and have a good driving record, valid driver’s license in the state/territory of contract operation, and/or required level of personal auto insurance.
• Must complete a background check, per company requirements, satisfactorily.
• Must be able to maintain DOD security clearance at the Secret level. (Current Secret Clearance preferred).
• Ability to communicate with tact and maintain confidentiality.
• Adequate ability to communicate in spoken conversation – adequate volume of speech.
• Adequate ability in writing/reading/mathematics.
• Ability to effectively build and maintain positive working relationships with management and peers.
• Strong organizational, project planning, and management experience with proven analytical and multi-tasking skills.
• Superior listening, verbal, and written communication skills.
• Proficiency in quality control, general reporting, and basic file management.
• Must be knowledgeable in Microsoft Word, Excel, and PowerPoint.
• Knowledge of OrangeQC or other QC Software.

• Ensure all daily and monthly Quality Control inspections are scheduled to ensure areas are inspected (by priority).
• Ensure the QC Inspection schedule reflects the rotation of non-prioritized areas.
• Prepare and distribute weekly QC Reports.
• Prepare, compile, distribute, and file the quarterly Quality Control Trend Analysis under set standards.
• Follow up and make visits as necessary to ensure customer complaints are followed up and cleared, and corrective actions are documented properly.
• Monitor monthly service area additions and deletions and make necessary changes to the Quality Control database and supporting documents.
• Perform QC administrative work as necessary, including:
• QC Data entry/Data update.
• QC trend analysis production.
• QC reports and correspondence filing and archiving.
• Perform random inspections monthly to ensure standardization and inspector compliance with existing procedures.
• Perform and/or ensure pre- and post-occupancy inspections are completed as directed.
• When performance discrepancies are found during inspections, ensure the project management is informed of the performance necessary to bring performed work to Phoenix Service-established quality standards.
• Administer cross-training for all QC inspectors to ensure adequate coverage.
• Ensure all equipment and supplies are in their designated locations. Monitor employees for safe working practices and environmental compliance in their work areas and relay negative information gained to project management.
• Ensure customers’ complaints are immediately addressed for validity and correction.
• Check on customer call-ins/complaints as directed by the project management.
• Ensure all buildings are re-inspected as necessary to ensure contract compliance.
• Ensure proper safety, tasks, and inspection of assigned vehicles are documented weekly.
• Write performance appraisals and brief employees supervised by company directives.
• Act as initial approval authority for assigned employee requests for leave.
• Coordinate with assigned employees to ensure they complete paperwork and/or attend meetings according to company requirements.

• Ability to communicate by telephone and emergency information systems.
• Ability to be independently mobile on all surfaces and situations.
• Ability to move safely around the work area.
• Ability to retrieve items from high and low areas.
• Ability to perceive size, discrimination, temperature, shapes, and/or textures.
• Physical stamina to work at least 8 hours per day.

• Must be able to change routine positively using varying techniques.
• Must be able to follow through on assignments independently.
• Must have good organizational skills.
• Must listen to people and perceive the real problems.
• Must be able to analyze many variables and choose the organization's most effective course of action.
• Must possess effective oral and written communication and interpersonal skills.
• Must be able to maintain confidentiality.
• Must have stable work behaviors daily.
• Must have adequate individual coping skills.
• Must be able to maintain good work attendance.
• Must be able to resolve problems, handle conflict, and make effective decisions even in emergencies.
• Must exercise good judgment to maintain a safe work environment.

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