Payment Operations Manager

Position Summary : Oversee and direct all transactions related to loan payments, including borrower payments, investor and participant remittances, and loan sale transactions.

Develop, implement, and maintain operational procedures to enhance efficiency and reduce errors, addressing discrepancies and implementing process improvements ensuring accurate processing and timely reconciliations.

Job Duties / Responsibilities : Oversee daily operations for all incoming and outgoing transactions ensuring transactions are handled securely, accurately, and efficiently Reconcile all facets of incoming and outgoing transactions verifying discrepancies are resolved accurately and timely Direct activities of loan sale transactions including bid presentation, bid award, settlement transactions and good delivery of loan sale documents Partner with internal and external sources to ensure participations are successfully placed and appropriately communicated for system accuracy Develop, maintain, and communicate department procedures related to transaction processing, loan sale management and daily departmental operations Routinely evaluate departmental procedures for consistent process improvement Develop and maintain positive relationships with all internal and external customers and business partners Represent Community Bank Shares Inc and / or its subsidiaries in the community and at community events as appropriate.

Perform all other duties as assigned.

Required Skills / Abilities : High degree of mathematical aptitude; advanced skills in Excel Ability to communicate effectively in writing and verbally.

Relationship building and team management Demonstrated excellence in working with peer teams across organizations as well as with external business partners.

Proficiency in using Microsoft Office Suite and banking software programs and platforms.

Education and Experience : High School diploma or equivalent preferred.

Five years experience in commercial payments and remittance processing with leadership role Ability to function well in a high-paced, high-volume environment.

Physical Demands and Work Environment : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear.

The noise level in the work environment is usually moderate.

Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls.

The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and / or move up to 25 pounds.

Onsite work environments are climate controlled.

Note : We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee.

They may change, or new ones may be assigned at any time with or without notice.Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an at-will relationship.