What are the responsibilities and job description for the Volunteer Engagement Coordinator position at Phoenix Rescue Mission?
Description
We transform lives.
Phoenix Rescue Mission is a place of hope, healing, and new beginnings for men, women, and children facing with hunger, homelessness, addiction, and trauma. We follow Christ’s example of servant-leadership and teamwork in our ministry of rescue and restoration. We are a community who values and celebrates one another and we strive toward excellence together as a certified Best Christian Workplace. At this moment, God is doing important and incredible things at Phoenix Rescue Mission. Do you want to be a part of it?
WHO WILL LOVE THIS JOB
- A chameleon, you can adapt quickly to any situation and will maintain your composure in difficult circumstances.
- An efficient worker, you have top-notch organizational skills and can keep multiple plates spinning in the air.
- A people person, you use your interpersonal savvy to build strong relationships that help you and the organization achieve its goals.
- A committed Christian, you are energized by spreading God’s Word and growing His Kingdom.
YOUR TOP RESPONSIBILITIES
- You will work closely with the Volunteer Engagement Manager to implement a volunteer engagement and stewardship program, ensuring the Phoenix Rescue Mission operational needs are met while developing relationships with Mission partners.
- You will organize and participate in volunteer recruitment, registration, onboarding, and training of volunteers, including vetting volunteers for high-level opportunities and communicating expectations.
- You will articulate the vision and needs of PRM and connect those with needs with the interests and needs of volunteer partners.
- You will work with Mission leadership to identify volunteer needs and recommend volunteer positions to support the various areas of operations, preparing job descriptions as needed, and train PRM staff to work with volunteers within their departments.
- You will recruit, develop, and cultivate relationships with individuals, businesses, churches, corporations and other organizations, through volunteer opportunities, to maximize their partnership to support PRM and deepen engagement with the Mission.
- You will lead or participate in devotions, prayers, or other organization activities that promote a credible Christian witness and lifestyle.
Requirements
WHAT YOU SHOULD HAVE
- A bachelor's degree or equivalent experience in customer service, administration, fundraising, sales, or a related field.
- A minimum of 2 years of experience in customer service, administration, or philanthropy is preferred.
- You are proficient in CRM database systems, such as VolunteerHub, Raiser's Edge, or Salesforce.
- You have strong customer service skills that can be used to respond to common inquiries or complaints from clients, volunteers, agencies, or community members.
- You are a team player with the ability to work collaboratively and build effective working relationships with colleagues.
- You have superior oral, written, and presentation skills with the ability to effectively communicate the need for and benefits of supporting PRM.
- You are an experienced problem solver with strong analytic skills.
- You have a solid and credible Christian witness and lifestyle that exemplifies Christ in character and actions.
WHAT WE OFFER
- Life-giving work that transforms the cities we serve
- Caring and supportive environment
- Generous health, dental, and vision benefits
- 401(k) match program
- Robust paid time off program
- 12 paid holidays annually
**Please note this position may require some weekend and evening work.
