What are the responsibilities and job description for the Dining Room Supervisor position at Phoenix Senior Living?
Description:
The Lafayette is seeking a Dining Room Supervisor to join the team!
The Dining Room Supervisor reports directly to the Food and Beverage Director.
PURPOSE
The Dining Room Supervisor oversees food and beverage service to residents in accordance with established Phoenix policies and procedures. S/he also ensures the safety and satisfaction of residents, while exercising the proper authority with the staff.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Accountability
- Demonstrates attention to detail
Communication
- Advises supervisor when supplies diminish for reorder
- Communicates effectively with supervisor and kitchen staff
Compliance/Safety
- Ensure that all table clothes are ironed and clean, and that napkins are neatly folded
- Ensure that all cutlery and glasses on tales are clean
- Verifies that all carpets are vacuumed
- Checks that sugar, salt, and pepper containers (etc.) are filled.
- Assures cleanliness of work areas
Customer Service
- Addresses resident concerns or any problems with service immediately
Facilities and Maintenance
- Ensures that all alcohol is locked up as appropriate
- Ensures that the cash drawer is locked up, as appropriate
- Inspects all refrigerators and walk in freezer for cleanliness and to ensure all items are covered
- Checks juice machine and snack bar for cleanliness
- Ensures all trash is picked up and disposed of properly
- Ensures all kitchen floors are mopped and dishes are stored properly
- Inspect family dining rooms, pubs, etc. for cleanliness before leaving.
- Lock appropriate doors at appropriate times
- Verifies that all floors are vacuumed in dining rooms and pubs
- Ensures window shelves are wiped
- Ensures dining room tables are cleared appropriately
- Ensures curtains are drawn at appropriate times
- Inspects all dining rooms for cleanliness before service staff leaves shifts
- Prepares and serves meals as outlined by Phoenix S&P's
- Assists in taking inventory of supplies
Resident Care-Food Services
- Clears plates, side plates, and breadbaskets before desserts are severed
- Provide wait staff service to residents when necessary as back up to servers
- Responsible for ensuring that all food functions are set up and delivered
- Tours dining room during meal times to evaluate quality of meals / service
Structure
- Supervises the wait staff
- Ensures wait staff arrive on time for every shift
- Ensures wait staff are properly dressed and prepared appropriately for their shift
- Accounts for all residents at meals, reporting no-shows to the Wellness Director or Family Experience Director
- Ensure all room service meals are delivered to residents' apartments and picked up after meals
- Monitor the dining room during mealtimes to ensure proper services
- Ensures that dining room tables are cleared properly
- Interviews, hires, and trains new dining room staff
- Responsible for scheduling Dining Room Staff
EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION
High school diploma or equivalent.
- Previous dining room and server experience.
SKILLS AND ABILITIES
Must be able to interact effectively with residents and staff
- Must be able to follow written and oral instructions
- Must have knowledge of dietary procedures, was well as related Health Department regulations and guidelines pertaining to food service operations.
- Must be able to serve food and beverages for residents in a prompt and efficient manner.
PHYSICAL REQUIREMENTS
- Lift up to 50lbs
- This is primarily a standing position where an employee may be required to stand in one place for extended periods of time. They also will be exposed to extreme heat and cold temperatures.
