What are the responsibilities and job description for the Computer Service Desk Technician I position at Phoenix Staff, Inc.?
Job Details
Title: Computer Service Desk Technician I
Location: Anchorage AK
Duration: 3 month contract
Have you tried turning it off and on again? Oh, you have? Let me get you go someone who can help. If you know what to do next, this might be the job for you. We re looking for someone who can work independently to deliver high-quality technical support. You ll work closely with the Service Desk Support Supervisor to ensure proper application of diagnostics and outstanding customer service skills. You will also work with Network Engineers and System Administrators to develop skills necessary for advancement to those positions.
Your role:
- Responds to Service Desk Incidents, Major Incidents, Security Incidents, Service Requests and Work Requests that fall into his/her queue in a timely fashion.
- Experience managing ticketing system
- Defines new processes or ways of processing Service Desk tasks. May be looked to as the go-to technical lead at the SD.
- Troubleshoots and resolves hardware/software related problems with laptop computers, desktop computers, PDAs, printers, scanners and other PC based peripherals.
- Repair, upgrades, builds, rebuilds and maintains laptops and PCs and other equipment.
- Other duties include maintenance, upgrade, installation and configuration of the equipment outlined above.
- Assists Supervisor, Service Desk in training of other Computer Service Desk Technicians.
- Creates tickets for their work and ensures quality information is recorded in them.
- Works with Network Engineers and/or System Administrators to develop advanced networking and server related skills.
- Configures and installs end user IP Telephony equipment (phones), as appropriate.
- May serve as point for Supervisor or Director on key project initiatives or improvement opportunities.
What you ve got:
- College degree (in Computer Science or related field) or equivalent is preferred.
- Technical certifications are a plus.
- Prior Service Desk experience is required.
- 2 years of experience in Desktop Support (DTS) in a Microsoft networking environment, knowledge of server build, repair, configuration and support.
- Experience in setting up networks, maintaining accounts in Active Directory, and knowledge of security in a network environment is preferred.
- Demonstrated outstanding customer service skills.
- Detail oriented.
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