What are the responsibilities and job description for the IT Field Technician position at Phoenix Staff, Inc.?
Job Details
Title: IT Field Technician
Location: Phoenix, AZ and various locations throughout AZ
We are seeking a highly skilled and experienced IT Field Technician to join our client s team. The IT Field Technician will be responsible for providing on-site technical support to clients, including hardware and software installation, maintenance, troubleshooting, and repair. You will work closely with other members of the IT team to ensure a high level of customer satisfaction and to maintain system uptime. This positions requires a clean driving record, including no DUIs as you'll be driving a company vehicle to various locations.
Your role:
- Providing on-site technical support to clients for a variety of hardware and software issues.
- Installing, configuring, and maintaining computer hardware and software, including kiosks, workstations, printers, and other peripherals.
- Responding to help desk tickets and providing timely technical support to end-users.
- Troubleshooting network connectivity issues.
- Conducting regular maintenance on hardware and software systems, including updates and upgrades.
- Collaborating with other members of the IT team to ensure system-wide compatibility and integration.
- Maintaining detailed documentation of all technical processes and procedures.
- Staying up-to-date with the latest technologies and industry trends.
- Will travel with team to various locations. May at sometimes drive own vehicle (Mileage will be reimbursed) or company vehicle.
What you ve got:
- Bachelor's degree in Computer Science, Information Technology or a related field or relevant work experience.
- A minimum of 3 years of experience in IT field support.
- Ability to pass background check.
- Good driving record, able to pass possible driving record search.
- Experience with hardware and software installation, maintenance, troubleshooting, and repair.
- Experience with LAN/WAN, VPNs, TCP/IP, DNS, DHCP, and other networking technologies.
- Experience with SCCM and/or Intune preferred, but will train for someone otherwise qualified. Knowledge of on-premise, hybrid, and cloud only device management.
- Strong problem-solving and critical-thinking skills.
- Excellent communication and customer service skills.
- Ability to work independently and prioritize tasks effectively.
- Relevant certifications such as CompTIA A , Network , or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
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Salary : $30
