Senior Manager, Hospitality

Senior Manager, Hospitality

Event Services

Footprint Center

Phoenix, Arizona

Job Summary:

We are seeking an experienced and highly motivated individual to join our team as an Senior Manager, Hospitality with the Arena Operations Department. This position will create a best-in-class arena hospitality experience by ensuring the food & beverage program elevates the fan experience for all ticketed and non-ticketed events in the arena and across all functional areas. The Senior Manager, Hospitality will serve as the primary point of contact for the on-site food & beverage team and will be responsible for bringing together the vision, priorities and expectations while measuring performance against established KPIs. 

What Will You Do:  

• Manage day-to-day of food & beverage partnership and all food & beverage functions in the arena including pre-planning / communication, in-event management and evaluation and post-event action plans and billing.
• Work collaboratively with all internal departments and external event partners to establish the food & beverage priorities and revenue-driving opportunities.
• Act as organization’s centralized source of food & beverage data, analysis, fan experience metrics and industry best practices to inform strategy, investment and operational efficiencies.
• Continuously evaluate and report on food & beverage KPIs, pricing, promotions, product distribution, fan sentiment, financials and operations; turn analysis into action with timely adjustments to be implemented through the food & beverage partner.

What We Need From Our Senior Manager, Hospitality:

• In addition to the day-to-day management of the food & beverage partnership, the Senior Manager, Hospitality will serve as the centralized resource and strategist to meet & exceed the goals of various internal stakeholders and external clients related to the food & beverage program.

• This will require working collaboratively and cross-functionally with departments including, but not limited to, Ticket Sales, Marketing, Partnerships, Operations, Guest Services / VIP and the Executive Leadership team.

• This role will combine food & beverage strategy, operations, business intelligence and project management in full partnership with team and arena leadership and the food & beverage provider to ultimately provide an unparalleled fan experience and drive revenue.

Experience/ Education Requirements:

• At least 5 years of experience in a high-volume hospitality or food & beverage operations role.
• Previous experience directly and indirectly managing a team.
• Previous experience managing budgets and turning analytics into action.

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Flexible schedule to include weekends, evenings, and some holidays to meet business needs
• Ability to transit throughout the arena for various periods of time
• Occasional travel from time to time for professional development
• This position works mainly indoors, removed from extreme weather; exposure to weather is <5%
• S-Sedentary Work – Exerting up to 10 pounds of force occasionally
• Position is predominately computer-based, requiring the use of a computer monitor
• Must be able to carry on a conversation both on the phone and in-person
• Ability to Read, Write & Speak in English
• Wide range of fulltime benefit options including
• Medical, Dental and Vision coverages
• Life and Disability options
• Vacation, sick and holiday leave programs
• In-arena work requirements with the potential of hybrid schedules based on each role and department.
• Perks:
  • Discounts at Fanatics Team Shop
  • Tickets available for Phoenix Suns, Phoenix Mercury and Rattlers games
• Visit our Culture page learn more about our culture and work environment

Suns Legacy Partners, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For questions about this career opportunity, please contact our People & Culture Recruiting team at SLPrecruiting@suns.com